Program Manager, Strategic Partnerships - Epic

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role

As a Strategic Program Manager for our relationship with Epic, you will be an essential part of the Strategic Partnerships team, directly reporting to the Vice President of Strategic Partnerships. Your primary responsibility will be to manage day-to-day partnership development activities, keep detailed project plans, and ensure internal alignment and clarity on partner-facing deliverables. You will work closely with cross-functional leaders, internally and externally, to provide ownership and guidance while ensuring we are delivering on our commitments and deadlines in a timely and high-quality manner.

What You'll Do

• Partner Management: Work alongside the VP of Strategic Partnerships to triage incoming requests while building and maintaining strong relationships with key partner contacts at Epic. Conduct regular check-ins with internal and Epic stakeholders to understand progress towards goals, address questions or issues, and understand their strategic objectives. Support status calls while establishing an agenda beforehand, identifying key action items, and ensuring each are addressed within an appropriate time frame. Partner with the product and engineering teams to ensure effective monitoring of technical aspects of the partnership. Identify and surface opportunities for optimizations and process improvements.

- Internal Commercialization of Epic Workstreams: Partner with a cross-functional team to design and execute on our internal commercialization effort. You will design and execute the coordination of cross-functional commercialization activities, ensuring that project timelines, milestones, and deliverables are met with precision. You will establish, enable, and support a governance framework between us and our partners at Epic. Your responsibilities will include creating clarity among cross-functional teams, tracking progress, and addressing any issues that arise to keep the program on track. You will be instrumental in streamlining processes, facilitating effective communication, and ensuring that all internal stakeholders are working cohesively towards our commercialization goals.

- Project & Change Management: Completely own the project plan for each assigned Epic workstream, including the identification of key internal cross-functional owners, due dates, blockers and status. Partner with the VP of Strategic Partnerships to prioritize, escalate and strategize to deliver on partner requests efficiently. Partner closely with the success organization to apply their playbook and relationship management model to the unique needs of each workstream.

-Data Management & Analysis: Become a super-user of our internal business intelligence tools. Identify areas for greater clarity or insights to drive efficient decision making internally and to provide meaningful data to our partners. Review key metrics and own a summary of key trends. Work with the VP of Strategic Partnerships to analyze and strategize the next best action.

-Abridge Product and Strategy Knowledge: Maintain a deep familiarity of Abridge’s product offering, roadmap, and strategic direction. Understand the industry landscape and how

Abridge fits in. Spend enough time with clients to know how our work impacts them.

What You’ll Bring

• 5+ years of experience in project or program management, management consulting, or strategic operations, preferably at or with Epic.

• Strong understanding of the healthcare ecosystem, including the challenges faced by clinicians and healthcare organizations.

• Exceptional communication and interpersonal skills, with a proven ability to build trust and rapport.

• Proven ability to influence without direct authority

• Technical aptitude with a quick learning ability for complex software solutions.

• Demonstrated problem-solving skills, with a proactive, results-oriented approach to account management.

• Strong organizational and project management skills, capable of handling multiple Epic work streams simultaneously.

Nice to haves

• Experience as a Management Consultant.

• Experience working in a fast-paced start-up environment.

• Current or prior experience in Healthcare.

Why Work at Abridge?

• Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!

• Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays

• Equity — For all salaried team members

• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.

• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.

• Flexible Spending (FSA) & Health Savings (HSA) Accounts

• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.

• 401k Plan — Contribute pre-tax dollars toward retirement savings.

• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees

• Flexible working hours — We care more about what you accomplish than what specific hours you’re working.

• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.

• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.

• ...Plus much more!

Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.