Sales Operations Analyst, SE Center of Excellence (CoE)

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

The Sales Operations Analyst will be integral to the success of the newly formed SE Center of Excellence (CoE), which aims to drive efficiency and scalability for lifecycle management and other key processes within the SE organization. This role will support the CoE team by focusing on operational improvements, reporting, and project management, while working closely with SE Leadership and SE Ops to optimize performance and maximize outcomes for customers and the business.

Why Join Us?

As part of the SE CoE team, you'll be at the forefront of transforming how Pure Storage engages with customers post-sale, ensuring they maximize value from Pure's technology. You will be directly involved in initiatives that have a measurable impact on both customer satisfaction and business growth.

Key Responsibilities:

• Support the SE Center of Excellence: Streamline the lifecycle management process for ASEs around key tasks such as renewals technical validation, feature adoption, and install base mining.
• Reporting & Data Analytics: Develop, maintain, and improve reporting dashboards that track key performance indicators (KPIs) for CoE initiatives. Provide actionable insights to the CoE and SE leadership teams to drive better decision-making.
• Operational Efficiency: Identify inefficiencies in current processes and recommend improvements to enhance SE productivity. Automate routine tasks where possible and support the team in implementing new systems or tools.
• Cross-functional Collaboration: Work closely with other departments (e.g., Renewals, CX, Product, and SFDC) to coordinate lifecycle management activities ensuring seamless execution and communication.
• Project Management: Lead and support key projects within the CoE, such as expanding feature adoption, managing end-to-end professional services engagements, and driving portfolio growth through upsell and cross-sell initiatives.
• Process Documentation: Develop and maintain clear documentation on new processes and tools to ensure smooth onboarding and operations within the CoE. Assist in the creation of training materials for ASEs and other stakeholders.
• Enablement & Communications: Assist in the development and execution of enablement strategies, ensuring that ASEs and other stakeholders are properly trained on new processes and tools. Manage internal communication channels to ensure that updates, insights, and new processes are effectively communicated across the organization.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• 3-5 years of sales operations, business operations, and/or management consulting experience
• Bachelor’s degree in the quantitative field from an accredited university
• Strong analytical and data management skills with experience working in Salesforce or similar CRM platforms
• Familiarity with ServiceNow or similar case management systems
• Experience with project management tools such as JIRA, and proficiency with reporting and analytics platforms like Anaplan or Tableau is a plus
• Proven ability to work cross-functionally and influence multiple stakeholders, including SE Leadership and Customer Service teams.
• Strong organizational skills with attention to detail and an ability to prioritize competing tasks in a fast-paced environment.
• Experience with lifecycle management or technical operations in a customer-centric organization is preferred.
• Excellent communication skills, both verbal and written, with a demonstrated ability to present data-driven insights to senior management.
• A good track record with process ideation, implementation, and modification with strong foresight, and attention to detail for the identification of upstream, and downstream effects of process changes

The annual base salary range for Santa Clara, CA: $130,000.00 - $196,000.00

The annual base salary range for Chicago, IL: $118,000.00 - $177,000.00

*Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. *

*This role may be eligible for incentive pay and/or equity. *

*And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. *

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.