Deal Desk Manager

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role

As a Deal Desk Manager at Abridge, you will be pivotal in optimizing the sales process by managing and coordinating complex customer contracts and sales deals. Acting as the central liaison among sales, finance, and legal teams, you ensure that deals are structured to be compliant, profitable, and strategically aligned with the company's Go-To-Market objectives.

What You’ll Do

• Become the expert in Abridge’s pricing models, products, and contract terms to assist our Commercial teams with deal structure, quoting, and revenue generation.

• Own deal process and operations within our CRM (Salesforce), contract management software (Ironclad), and approvals process

• Manage the deal approval process, ensuring efficient coordination and communication among key stakeholders such as finance, legal, and commercial departments to secure necessary endorsements and approvals.

• Rigorously review deal proposals, pricing strategies, and contract terms to assess risks, opportunities, and compliance with operational standards.

• Identify and implement improvements in the deal desk’s workflows, increasing efficiency and effectiveness.

• Use analytical skills to optimize deal structures and discounting strategy for maximum profitability and alignment with strategic goals.

• Collaborate with sales team members in identifying and mapping organizational structure for our customers to optimize our engagement strategy

• Work closely with sales teams to advise on and refine deal structuring and negotiation tactics, leveraging a deep understanding of market dynamics and common legal constraints.

• Maintain meticulous records of deal terms, approvals, and communications, safeguarding the company’s interests.

• Empower and equip the sales team with the necessary knowledge and tools regarding deal desk processes through targeted training sessions.

• Stay abreast of market trends, regulatory changes, and technological advancements that could impact deal structuring and sales strategies.

What You’ll Bring

• Bachelor’s degree in Business, Finance, Economics, or a related field.

• 4+ years of experience in a deal desk, sales operations, finance, or contracts/paralegal role, preferably in a SaaS/software environment.

• Strong grasp of revenue recognition principles, financial modeling, and contract management.

• Excellent analytical, problem-solving, and decision-making skills.

• Ability to work effectively with cross-functional teams, build strong relationships and communicate persuasively to influence outcomes.

• Proficiency in Salesforce CRM, Ironclad contract management, and other sales automation software.

• Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.

• Ability to work through ambiguity and positively respond to rapid change

• Self-motivated and resourceful, able to work independently with minimal supervision.

Why Work at Abridge?

• Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!

• Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays

• Equity — For all salaried team members

• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.

• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.

• Flexible Spending (FSA) & Health Savings (HSA) Accounts

• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.

• 401k Plan — Contribute pre-tax dollars toward retirement savings.

• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees

• Flexible working hours — We care more about what you accomplish than what specific hours you’re working.

• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.

• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.

• ...Plus much more!

Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.