Customer Support Associate

Join a leading insurtech company that is unlocking the potential of digital insurance to help everyone protect what matters most! Are you up for the challenge?Founded in 2015, Sure is the fastest growing insurtech behind the world's most sophisticated digital insurance programs. Sure unlocks the power of digital insurance to enable brands and carriers to distribute insurance products quickly on its technology rails, reaching and engaging customers wherever they are on their journey. Our solutions provide a hassle free way to buy insurance anywhere, enabling our partners to make digital insurance accessible to all.

🤝 Culture is everything. Join an incredible team of smart, passionate, collaborative and driven individuals. We empower our teams and promote autonomy and independence wherever we can.🌐 We are remote first. We work from home and we love it!🏆 Strive for greatness. We’ve been named the13th Fastest Growing Company by Deloitte Technology Fast 500, an Inc. 5000 Fastest Growing Company in North America, a two-time Forbes Fintech 50 honoree, and a CNBC World’s Top Insurtech Company, among other accolades and recognitions.💰Funding. In October 2021, we raised $100M in our Series C with a $550M valuation.

We’re growing!Sure is looking for a compassionate, customer obsessed, and highly motivated Customer Support Associate to join our team. In this role, you’ll provide best-in-class customer service, while putting the needs of our customers first. Patience, superb verbal and written communication skills, and a great attitude are a must. This position will work closely with our sales and partnerships team to create and deliver an amazing experience for our customers.

What you'll be doing:

• Provide an unparalleled customer support experience via phone, text, and email.
• You’ll spend your day dedicated to exceeding the expectations and requirements of our customers.
• Process customer service requests quickly and thoroughly.
• Collaborate with our customers on topics such as billing, contact information, payment requests and policy level adjustments.
• Responsibilities include, assisting in process improvement and supporting all aspects of our insurance sales funnel.
• On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth.

What we're looking for:

• 1+ year(s) experience in a customer service or support facing role or contact center environment.
• Experience using productivity software (G-Suite, Zoom, FreshDesk).
• A natural inclination to work within a culture that is fast-paced and dynamic.
• You pride yourself in your ability to provide white-glove service to your customers.
• Excellent problem solving skills and proactiveness in finding solutions.
• All-around team player, self-starter, and problem solver.
• Willingness to learn and grow.

Bonus Points:

• Prior experience in insurance (or a Property and Casualty License) is great to have, but not required—we will provide training.
• Conversational Spanish is great to have, but not required.

What we do for you:

• Unlimited PTO… no really, we want you to take it!
• Mental Health Breaks - company provided meditation app and a weekly wellness hour
• WFH stipend to help you work your best while being remote
• Countless Medical, Dental and Vision plans … we are an insurtech company after all!
• Equity and 401K
• Generous parental leave