Operational Risk Analyst

GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.

The role

We are looking for a highly skilled and motivated Operational Risk Analyst to join our Risk Management team. You will be responsible for working with relevant teams at GC to manage their operational risks and controls. This role requires an independent thinker with the ability to communicate effectively across all levels of the organisation.

What excites you

• Risk Assessment: Collaborate with teams to perform thorough risk assessments, identifying potential operational risks across processes
• Risk Mitigation: Partner with teams to design and implement controls aligned with our centralised risk management framework
• Raising incidents and issues: Proactively identify control gaps and perform control testing to ensure timely escalation of any identified issues
• Monitoring and Reporting: Prepare regular reports for management of operational risks, issues and incidents
• Senior Leadership Engagement: there may be occasions where it is required to present findings and progress at risk committees, ensuring senior stakeholders are informed of critical issues and developments
• Policy Development: Work with teams to create and maintain policies and procedures that comply with best practices

What excites us

• 2-5 years of experience in operational risk management, or a related field, preferably within the financial services or technology industry
• An interest/knowledge of merchant credit and fraud risk management
• Ability to work on your own and collaboratively in a fast-paced environment
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational skills
• Proficiency in risk management software and tools

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
• Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
• Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
• Parental leave - to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of July 2024;

45% identify as women

23% identify as Black, Asian, Mixed or Other

10% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.