Lounge Associate - Bangalore (Contractual)

FlixBus is a European long distance mobility provider with headquarters in Munich, Berlin, Milan, Paris, Santiago de Chile and New-Delhi. Since 2013, FlixBus has offered a new, convenient, and green way to travel which suits every budget. Thanks to a smart business model and an innovative technology, the former startup has established Europe’s largest intercity bus network in less than four years.

Join us for a unique opportunity to lay the foundation of our business in one of the world's largest bus markets. If you are passionate about sustainable mobility and you crave an exciting challenge and want to make a significant impact, we want to hear from you!

To support our team, we are currently looking for a motivated and driven Lounge Associate – Bangalore (Contractual)

Your Tasks – Paint the world green

• Handle all customer inquiries at the counter, providing accurate information and assistance in a timely and professional manner.
• Oversee and manage offline sales operations at the counter, ensuring smooth transactions and efficient customer service.
• Address customer grievances and manage rebooking requests, providing guidance on refunds, bookings, and escalation procedures.
• Manage all customer escalations and grievances for lounge passengers, ensuring prompt and effective resolutions to enhance customer satisfaction.
• Drive sales activities on the ISBT platform to generate leads and revenue, contributing to the overall success of the lounge operations.

Your Profile – Ready to hop on board

• 2+ Years of proven experience in Customer Services
• Strong communication and interpersonal skills, with the ability to engage with customers in a professional and friendly manner.
• Previous experience in sales or handling inquiries and complaints is a plus.
• Basic knowledge of customer service tools or platforms is an advantage.

Our Perks – More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
• Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
• Teamwork makes the dream work. Our Flix Team has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
• We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have travelled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story: