Sales Engineer

Who are we?UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.

At UpGuard, our Sales team has not only been pivotal in growing our business but more importantly, showing the value of our product on a daily basis. We have a highly collaborative sales culture and take on a consultative approach, focusing solely on what’s best for the customer. In 2023, our Sales team exceeded revenue targets and we’re only just getting started! We’re on the lookout for high-energy individuals who are hungry to get better every day, have a desire to win, and are seeking to sell a product that is helping solve a massive problem for businesses across the globe.

Why are we hiring for this role?We are looking to further expand our Sales Engineer function in the US, to support our growing sales team. As a Sales Engineer at UpGuard, you will be the central technical point of contact for customers progressing through our sales funnel. We’re looking for a driven individual who possesses an inquisitive mind and excellent technical knowledge. By joining the Sales Engineer team in the US, you'll have a critical role in enabling our Account Executives and ensuring our customers have a world-class experience.

What will you accomplish?

• As part of the Revenue Operations team, your goals will be to build, implement and iterate on processes to support and scale the Sales function to achieve revenue targets
• You will drive product activation during trials by providing an excellent experience to our customers and ultimately assist the sales team with closing new business by doing the following:
• Support prospects during trials/proof of concepts (POC) of the platform
• Identifying prospect pain points and challenges during trials/POCs of the platform while also defining their goals and influencing their requirements
• Be the technical point of contact for any support queries during the trial process
• Assist with customer security assessments, RFPs, and business cases as required
• Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them

What do we need from you?

• At least 2-3 years of experience in either a Sales Engineer, Solutions Consultant or technical customer support role at a B2B SaaS company
• A solutions-driven problem solver who is innately curious and seeks to understand WHY
• Proven ability to deliver product demonstrations and presentations to customers
• Excellent written and verbal communication - this is a customer-facing role and you will be speaking directly to customers as part of the trial process
• A high degree of technical aptitude and an intrinsic willingness to learn
• Ability to give and receive feedback - you will collaborate cross-functionally across the organization to drive process improvements

What would give you an edge?

• Information Technology or Software Engineering degree
• Experience or a keen interest in cybersecurity

What's in it for you?

• Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing.
• WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard.
• Generous Compensation: The base salary range for this role is between $90,000 and $110,000. You will also receive a quarterly bonus on top of the base salary. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
• $1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance.
• Generous Annual Leave/PTO allowances: time to recharge your batteries.
• 18 weeks paid Parental Leave: irrespective of parenting role.
• Personal Leave allowance: this includes sick & carer’s leave.
• Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance.
• Top-spec hardware: all team members will be provided with top-spec laptops for their roles.
• Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform.
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.