BI Analyst II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson is seeking a highly skilled and detail-oriented Business Intelligence (BI) Analyst with strong expertise in SQL to join our Revenue Analytics team. This position will be based offshore in India and will play a critical role in transforming data into actionable insights that drive revenue growth and strategic business decisions.

The ideal candidate will have extensive experience working with large datasets, excellent SQL skills for data extraction and analysis, and the ability to create meaningful dashboards and reports. You will work closely with the Revenue Analytics Manager and cross-functional teams to ensure accurate data reporting and insights that align with our business objectives.

You will:

• Develop, maintain, and optimize BI dashboards and reports using tools such as Power BI.
• Leverage SQL as a core skill to extract, manipulate, and analyze data from multiple sources, including data warehouses (e.g., Snowflake).
• Collaborate with the RevOps team to ensure data accuracy, integrity, and consistency across reporting platforms.
• Analyze large datasets to deliver actionable insights that support revenue growth and operational improvements.
• Provide deep-dive analysis into revenue trends, forecast accuracy, and business performance.
• Troubleshoot and resolve data discrepancies and issues in reporting processes.
• Support ad-hoc data requests and special projects from leadership.

You have:

• Bachelor’s degree in Data Science, Business Analytics, Computer Science, or a related field.
• Ability to collaborate with Global Stakeholders and accommodate timezones.
• 2-4 years of experience in a BI Analyst role or similar, with SQL as a core competency.
• Proficiency in BI tools such as Power BI, Tableau, or similar.
• Advanced SQL skills for data extraction, transformation, and analysis.
• Experience working with data warehousing systems like Snowflake, Redshift, or similar.
• Strong analytical and problem-solving skills, with the ability to work with large, complex datasets.
• Excellent communication skills to present complex findings clearly and concisely.
• High attention to detail and commitment to data quality.
• Ability to work independently while collaborating with remote teams.

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.