NOC Support Administrator

NOC Support AdministratorHybrid or Remote

Why you?

The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers as a part of the Global Support practice.

What will you be doing?

• Network Operations Center (NOC) support in a 24x7 environment
• Monitor application performance and system alerts using various monitoring tools
• Respond to incidents and escalate issues according to established protocols
• Trigger operational procedures for various types of production incidents
• Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
• Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
• Coordinate, analyze, design, implement and administer solutions as per needs
• Recommend best practices for improvements to current operational processes
• Configure and maintain servers at database and Infrastructure level
• Troubleshoot operational problems
• Administer proactive database and infrastructure daily checks
• Communicate status and planning activities to customers and other team members
• Participate in the team’s rotational shift pattern and on-call coverage rotation plan
• Learn different database technologies and provide support

What do we need from you?

• A minimum of 2 years of experience in a similar role
• Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
• GCP background experience operating in a Linux environment
• Familiarity with Windows, Linux and Network administration concepts
• Ability to handle stressful situations with a level headed approach
• Excellent English communication skills including verbal and writing skills
• Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
• A curious mindset with the tenacity to fully diagnose why something went wrong
• SQL Server knowledge is an asset
• Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
• Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies.
• Relevant courses and certifications (MCSE, CCNA)

What do you get in return?

• Love your career: Competitive total rewards package with excellent take home salaries, shifted work time bonus (if applicable) and an annual bonus plan!
• Love your development: Hone your skills or learn new ones with an annual training allowance; 2 paid professional development days, attend conferences, become certified, whatever you like!
• Love your work/life balance: 3 weeks of paid time off and flexible working hours. All you need is a stable internet connection!
• Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and budget to personalize your work environment!
• Love your community: Blog during work hours; take a day off and volunteer for your favorite charity.