Product Manager - Sales & Support Analytics

About the Role From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. As a product manager for the connectors team, you will share ownership over the Sales and Support use case at Fivetran. Your vision, execution, and collaboration towards business-critical goals creates successful products that make analysts more productive and look like superheroes to their teams. This is an individual contributor role based out of our Toronto office in Canada. The successful candidate must be able to to work with overlap with US EST and PST time zones. What You'll Do

• Manage a portfolio of products and contribute to strategic decisions on growing and improving that portfolio, including optimizing revenue.
• Build the vision, strategy and roadmap for the Sales & Support use case.
• Learn what questions analysts are trying to answer, decide what data sources they need and design great data schemas to drive analytical success.
• Ensure we prioritize the most important product improvements.
• Collaborate with analytics to create reporting and ad hoc analysis using the data available and in collaboration with our key business partners.
• Work directly with multiple engineering teams and our operations teams to ensure Fivetran is delivering the highest quality data possible.
• Work closely with Technical Product Owners assigned to services in your use case to ensure correct prioritization of feature projects and product improvements in your area.
• Your guiding metric will be the Revenue Weighted Usage of your portfolio of products. Skills We're Looking For
• To be successful at this role, you will possess the following traits/experience:
• Great data design excites you!
• Proven track record of shipping data products that deliver measurable results.
• Proven ability to develop deep customer empathy and articulate customer problems.
• Demonstrated experience using data and analytical abilities to help solve problems and make decisions.
• Demonstrated experience performing deep data analyses for your product area.
• Demonstrated ability to effectively collaborate with a talented team of engineers and designers.
• Excellent written and verbal interpersonal skills with a confirmed ability to influence partners.
• High technical and analytical acumen. Bonus Skills
• Advanced experience with SQL.
• Experience in product management or product ownership.
• Experience as a data analyst, data engineer, data scientist, or software engineer.
• Familiarity with leading user research discussions.
• History of working in a high-growth company.

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