Senior Principal Program Manager

Principal / Sr Principal – Program management – Global operations Technology

About Coupang -

At Coupang we are building the future of e-commerce. Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We exist to wow our customers. We know we are doing the right thing when we hear our customers say, “How did we ever live without Coupang?” We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people who like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

About Global operations technology

The Global operations Technology organization is responsible for the systems that enable Coupang to reliably deliver to customers within hours of order placement. Global operations Technology is on a mission to innovate supply chain management by building an efficient delivery network at breakthrough scale and speeds.

Job Description -

We are looking for an experienced and passionate program manager who can drive strategic programs in Global operations technology organization, by successfully championing and aligning with other tech leaders and stakeholders, influencing, and building trust with teams, and executing delivery of complex interconnected projects.

Responsibilities -

• Partner with Product / Business / Tech owners in identifying long-term capabilities / initiatives that need to be managed in-line with the Organizational strategic choices.

• Own and execute one or more top level key strategic initiatives on need basis partnering with senior leadership team

• Delivery results in a fast-paced environment, which requires managing multiple projects and priorities.

• Should have the ability for long term thinking and strategic problem solving

• Strong stakeholder management, plan and organize with and through people to gather information from across the organization and write/create cohesive documents to make business recommendations

Must haves -

• Extraordinarily strong people skills: ability to influence people, negotiate and be unflustered in crucial conversations.

• Ability to influence senior leadership teams within the org to ensure there is alignment and commitment towards driving the Program team’s vision and charter.

• Technology “savvy” with deep understanding of technology trends

• Excellent judgment, strong initiative, and highly organizational “savvy”

• Demonstrated ability to:

• Deliver results in a fast-paced environment, which often requires the ability to manage multiple projects and priorities

• Solve problems and think strategically/critically

• Ability to thrive in an evolving environment and ability to deal with ambiguity

• Strong understanding of program & project management

• Exceptional written and verbal communications skills, with ability to formulate clear and concise executive “messages” to internal and external stakeholders

• Personal and professional integrity at all times and the ability to maintain confidentiality

Qualifications -

• 12+ years industry experience in total with min 4+ years product / technology background in implementing tech solutions addressing business outcomes.

• Sound understanding of Software development, in particular Agile methodologies and a knowledge in adapting them

• Must have led large, multi-function programs / initiatives that addressed end customer’s pain points / business outcomes directly.

• Experience in setting-up and leading a high impact team which delivered exceptional value to the organization

Nice to have

• MBA from top tier B-school