Technical Account Manager

The Role

The Client Solutions team owns the delivery of Cedar’s product and functionality, maintenance of services, and onward growth and expansion. We’re seeking a Technical Account Manager (TAM) to lead and manage post-launch initiatives for our clients, from implementing new features and functionality to maintaining and upleveling the overall technical health of the integrations. TAMs are the "Cedarians" who manage all the technical aspects of Cedar’s partnership with clients once they have been successfully implemented. To be effective, a TAM at Cedar possesses Solution Architecture, Project Management, and Client Management skills.

Without our Client Solutions team, Cedar doesn't realize its vision of improving the patient financial experience.

Cedar is committed to a flexible work environment, so this as well as many of our roles are remote friendly.

Gain further insight into this opportunity by viewing this video featuring the hiring manager:

https://youtu.be/Z0KZTYbw8C0?feature=shared

Skills & Experience

• Minimum 3 years professional experience, with 2+ years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise or mid-market setting.
• Strong technical acumen: analytical capabilities with proficiency in SQL, prior experience working with technical systems (APIs, SSOs, technical integrations, secure file exchanges) and the ability to quickly learn new technologies and systems.
• Track record of effectively leading or co-leading outcomes-focused client conversations. Ability to influence stakeholders' decision making and establish credibility as the technical subject matter expert for their service or solution.
• Experience communicating clear technical and business requirements to engineering: Understanding client needs, synthesizing requirements, and steering solution design to meet business and operational needs.
• Ideally, a background working with any of the following: enterprise health care systems, digital consumer payments or backend payment processing technologies, enterprise system integrations.
• You feel comfortable working in a thriving entrepreneurial environment and have some level of comfort navigating through times of ambiguity.
• Lastly, you should be EXCITED about Cedar's mission of improving the healthcare financial experience.

Responsibilities

• Manage the technical aspects of Cedar’s relationship with our strategic and mid-market clients
• Externally, liaise with operational and technical client stakeholders to drive product adoption and improve integration health.
• Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers.
• Provide technical governance and develop technical account plans.
• With leadership support, manage client integration health and mitigate risks. Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation. To do so, you will need to groom tickets, stories, or requests.
• Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives.

Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range and Benefits

• Salary Range*: $149,000 - $175,000
• This role is also equity eligible
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

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