Business Operations & Analytics Manager

We’re seeking a Business Operations Manager to join our Platform Economics team—a crucial part of our Care Operations organization. In this role, you’ll manage and refine Honor’s core business line items: pricing, revenue sharing, and base wages, using data-driven insights to make a real impact. You will cross-collaborate, building models and thinking through operational strategies to present to Honor’s Finance, Operations, Recruiting, and Product teams, among others, ultimately culminating in decision-points for C-Suite executives. Your work will help position Honor as the top employer for Care Professionals while driving exceptional value for our partners. If you're passionate about using analytics to influence business strategy and improve outcomes, this is a fantastic opportunity to contribute meaningfully to a fast-growing, mission-driven team.

Responsibilities:

• Analyze and Optimize: Use your advanced analytical skills to assess data on wages for Honor Care Professionals, partner pricing, and revenue sharing. You’ll make data-driven recommendations to help us adapt in the dynamic home care market and support our growth objectives.
• Drive Project Management: Lead and coordinate workflows for market pricing and wage adjustments. Your insights will guide cross-functional stakeholders, and you’ll create materials to ensure smooth implementation of wage and price updates across our platform.
• Lead Monthly Market Reviews: Facilitate a monthly cross-functional review to share wage-related market insights with leadership, helping drive action to maintain an optimal caregiver supply.
• Develop Key Metrics and Reports: Design and implement performance metrics, reports, and dashboards that will empower teams to manage and achieve our pricing and wage goals.
• Collaborate for Quality and Efficiency: Work closely with operations and product teams to enhance the quality of care, optimize caregiver costs, and streamline processes.
• Support Financial Planning: Assist with margin modeling and analytics, participate in our annual budget process, and contribute to price and wage forecasting.
• Manage Vendor Relationships: Oversee relationships with external wage and pricing research vendors, coordinating process updates and developing tools to share relevant data with partners.
• Present Economic Insights: Support our external partner reporting function, creating and presenting economic overviews to provide valuable insights.

About you:

This role may be a great fit if you’re an analytical thinker who obsesses about the details and has project management experience. You live and breathe data, but you also know that the numbers don’t always tell the full story. You’re driven to guide execution of high-level operational projects, end-to-end. You dive into any challenge that’s thrown your way.

To succeed in the role, you’ll need:

• Experience: 7+ years in business operations, strategy, management consulting, or investment banking/FP&A in a high-growth or fast-paced setting.
• Education: Bachelor’s in technical or business fields (MBA preferred).
• Analytical Skills: Strategic thinker with advanced quantitative and qualitative analysis abilities.
• Proven record of crafting and delivering data-driven insights and actionable recommendations to inform strategic decision making, solving skills and ability create stories from data to influence decisions
• Project Management: Skilled in managing end-to-end projects, including initiation, planning, execution, and monitoring, ensuring alignment with stakeholder objectives and adherence to timelines and budgets
• Technical Skills: Advanced skills in working with Google sheets/Excel and BI tools (Looker, Tableau, etc); SQL experience preferred. The ability to drive scalable analyses through scripting language such as R & Python preferred
• Cross-functional Collaboration: Skilled at cross-functional project management, including communicating and presenting analytics to cross-functional leaders
• Prioritization: Highly organized, detail-oriented, and adept at managing competing priorities.
• Implementation: Strong execution skills, ability to consistently meet timelines, exceed expectations and operate from a sense of urgency through ambiguity or changing business needs
• Collaborative, empathetic, team-oriented, with a bias toward action and adaptability in changing environments.