Senior Platform Manager (Salesforce)

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO.

We’re making new and exciting things – and we could really do with your help.

Revenue Operations is a small but mighty team at MOO. We implement and manage the tech stack for our sales, marketing, customer success and customer services teams, ensuring they are able to use our tools effectively to serve our customers. We also partner with many other teams cross-functionally on exciting projects, such as MOO's new customer platform.

MOO is seeking a Salesforce certified Senior Platform Manager to join our Revenue and Customer Operations team. This person will ensure teams leverage the most effective tools, processes and insights to support the growth ambitions of the business.

This is a great opportunity for someone who understands the sales process, has strong analytical and problem-solving skills, and can effectively manage multiple stakeholders.

Some days you will serve as an expert consultant to teams on creating or improving processes, some days you will be deep into Salesforce automations and workflows, and some days you will be in the weeds Imagining it Better and Keeping it Simple - finding better ways to for our sales and marketing teams to leverage our systems and data to develop new Go-To-Market strategies. We want someone who is adaptable, owns this area of the business, and actively seeks out ways to add value to the team.

The successful candidate will report to the Head of Global Rev Ops & Customer Enablement within our Customer team, and work closely with the broader growth and tech teams at MOO across the US and UK.

Responsibilities

• Administer and manage our global Salesforce instance, including integrated systems
• Co-own the technology stack across sales, marketing and customer service, ensuring you are an expert user of each tool for set-up - being actively involved in the implementation and all on/off-boarding processes
• Act as the systems domain expert within MOO.
• Set-up and lead project groups related to systems integrations and MOO’s new platform.
• Maintain strong working relationships with our vendors.
• Work with the team and Head of Sales to help manage and optimise revenue operations processes, from lead generation to customer acquisition and retention, ensuring a seamless customer experience.
• Use data and analytics to measure and improve sales performance, providing data-driven actionable insights, highlighting areas of concern and recommendations to stakeholders based on the analysis. Help identify opportunities for growth.
• Analyse customer health metrics and work with account managers to mitigate churn risks.
• Act as a thought leader for Go-To-Market strategies, partnering with sales leaders to operationalise new initiatives.
• Collaborate with other departments, such as BI, CRM, customer success, customer service, tech and finance, to identify and implement process improvements.
• Work closely with the Sales Enablement Manager on system rollouts, providing training and support to the sales team on our tools, including best practice to drive adoption. Leverage the support of our vendors wherever possible to aid the process.
• Create and maintain dashboards to monitor the usage and performance of our tools for ROI reporting. Make recommendations for improvements or changes where identified. Share with Sales Enablement for improvements, rep performance insights and recommendations on training requirements.
• Ensure data integrity, working closely with data engineering to maintain a clean and easy-to-use Salesforce database.
• Contribute to the development and continuous improvement of revenue and sales operations.
• Create and maintain detailed
• Stay up-to-date with industry trends, best practices, and the latest technologies.

About You

• You are Salesforce certified (see certification requirements below).
• Experience in a revenue operations environment or a related field
• Strong analytical and problem-solving skills, with experience using data and analytics to improve performance
• Familiarity with sales, marketing and customer service tools, such as Sales Engagement, Zendesk, Intercom, or similar tools
• Knowledge of sales processes, operating models, customer lifecycle and efficiency metrics
• You are a great communicator and can balance the needs of both internal teams and customers. Comfortable presenting to internal stakeholders on-line and in-person
• You can read between the lines, ask good questions, love simple solutions, and are an excellent collaborator
• You are an effective project manager and are process-driven
• You have great attention to detail and don’t mind spending an occasional day in a spreadsheet, analysing feedback, or problem-solving
• You love working with different kinds of people, from Operations to Sales, leadership and individual contributors
• You enjoy being in a leading advisory role, helping teams solve challenges
• You are ok with ambiguity, have a growth mindset and are confident driving change
• You are able to remain motivated working in a hybrid environment with minimal supervision and a high degree of accountability

• Minimum Salesforce Certification Requirements:
• Administrator
• Sales Cloud Consultant
• Platform App Builder
• Desired (would give you a distinct advantage):

• Knowledge of reading and interpreting Apex code

• Note: if you’re missing some of the above certifications but can still satisfy many of them, please do still apply. We know not everyone will have them all, particularly across different paths...we still want to hear from you!