Vehicle Servicing Coordinator

_About Us _

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the role

The Vehicle Servicing Coordinator role plays an important part in our set up. This role, based out of our Cricklewood hub, will ensure the business has vehicles that are made available to customers via various product lines and will ensure our fleet are, cleaned, serviced, and damage assessed before handing over the keys.

Responsibilities:

• Repairs Coordination: Work with authorized vendors, dealerships, and body shops to ensure timely and effective repairs, minimizing vehicle downtime. 
• MOT & Servicing: Performing routine maintenance checks, completing occasional on-site servicing, inspections and handle MOT vehicle runs.
• Customer Vehicle Preparation: Ensure vehicles are cleaned, serviced, and presented to a high standard, making them ready for customer use or delivery. 
• Vehicle Inspections: Perform regular inspections to ensure vehicles meet safety and regulatory standards, alongside accident assessment, damage and vehicle issues.
• Geotab Fitting: Manage the installation and calibration of Geotab telematics systems in vehicles to ensure accurate tracking and reporting. 
• TFL Inspection Days: Oversee TFL (Transport for London) inspection days at our hub to ensure compliance with regulatory requirements. 
• Vehicle Inventory Records: Accurately track the location, status, and condition of each vehicle in the inventory system. 
• Vehicle Documentation & Keys: Prepare and manage keys and documentation related to vehicles, including V5C, MOTs, insurance and inspection reports. Maintaining accurate records of work performed.
• Take Delivery of New Vehicles: Oversee the acceptance and processing of new vehicle deliveries. 
• Yard Management and Vehicle Movement: Manage the hub yard and coordinate the movement of vehicles within the facility to optimize space and operational efficiency. 
• Stakeholder Support: Offer responsive and effective support to internal stakeholders and external vendors. 

What You'll Bring:

• Proven experience in vehicle management, including documentation, repairs, servicing, and maintenance.
• Strong organisational skills and ability to manage multiple tasks.
• Attention to detail in conducting vehicle inspections and managing documentation.
• Effective communication skills for interacting with stakeholders, vendors, and customers.
• Problem-solving abilities to address and resolve issues related to vehicle operations and servicing.
• Eager to learn, grow and develop in a high growth scale up environment.
• Ability to work collaboratively within a team and coordinate with various departments.
• Adaptability to work in a dynamic environment with changing priorities.
• A current and valid full UK drivers license
• Comfortable commuting and working out of our Cricklewood Hub

Our Benefits

• Performance based bonus
• Flexible leave options, providing more time for rest & recovery
• Health and Wellbeing benefits
• Employee Assistance Program
• Dedicated Learning & Development Platform