Future Roles at Venteur

About Venteur
Venteur is building the next generation of health benefits – empowering employees to take control of the trillions of dollars spent on their behalf by HR teams and brokers. Over 10,000 individuals have been offered better benefits through Venteur – and we’re just getting started.

Venteur was incubated by United Healthcare and is backed by GSR Ventures, Houghton Street Ventures, Plug and Play, among dozens of other strategic angels and funds. Since raising our $7.5M seed round in August of 2023, we’ve tripled our revenue and scaled our team to 30 talented, determined, and high achieving people across the U.S.

We're seeking passionate individuals who thrive on exploration and learning to join us on this journey.

Please note: All positions must be physically located within the US due to strict compliance requirements related to our industry. And, Venteur is not currently in a position to sponsor a visa or other work requirements.

Our Values
At Venteur, we believe that our culture is our strength. That's why we encourage the following values across our entire organization.

• Approach Every Situation with Kindness
• Bias for Action
• Say “Yes” to the Hard Things
• Insist on the Highest Standards
• Strive for Empathy and Create Shared Understandings
• Leave the Campsite Better than When You Found it
• Earn Trust — and Keep It
• Have Each Other’s Back

About Future Opportunities:
As an early stage startup pioneering new health benefit offerings in America, the potential for growth at our company is unlimited! Across the team, roles and responsibilities vary from financial infrastructure to engineering to carrier relationships to licensed customer-facing support.

We're looking for individuals who are curious investigators who are willing to learn and who possess a higher level of empathy for the customers we serve.

Your Responsibilities:

• Handle a high number of requests, customer inquiries, or other role-related demands, and demonstrate the ability to problem solve for the best possible customer outcome
• Using meticulous attention to detail and an ample dose of empathy, identify and fully understand customers' needs to investigate solutions and deliver complete satisfaction
• Provide accurate, valid, and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents according to a high standard of quality and compliance
• Follow communication procedures, guidelines, and policies using remote work best practices and a commitment to accountability
• Accept ownership of new projects while collaborating with other internal teams to meet deadlines

Basic Requirements (will vary across roles):

• Exceptional verbal and written communication and presentation skills
• Demonstrated ability to work independently, multi-task, take ownership of tasks and projects, and proactively seek clarification to understand requirements or achieve resolution
• Resiliency when faced with new problems to solve, comfortable taking the initiative to research the problem independently and share your proposed solution
• Strong sense of ethics and demonstrated commitment to integrity
• You are empathetic with users, both internal and external, and strive to create a better experience for all customers
• Ability to obtain a health insurance brokerage license (existing license is a plus)
• Your communication and problem-solving skills have been honed on remote teams, so you know how important it is to lean on unambiguous, asynchronous written communication, leave a trail of thinking, and capture decisions using tools that enable easy discovery for your teammates

Bonus Qualifications (will vary across roles):

• Experience with B2B2C (especially in insurance or FinTech).
• Experience in healthcare insurance
• HubSpot and/or Zendesk certification or deep experience
• Fluency in Spanish
• Preference for candidates based in or willing to relocate to in San Francisco, California

What We Offer:

• Competitive salary
• Generous equity compensation
• Comprehensive benefits package, including health, dental, and vision coverage
• 401(k) retirement plan
• Unlimited paid time off
• Opportunities for professional development and growth
• Offsite company trips

Equal Opportunity Employer:
Venteur is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of age, race, gender, religion, sexual orientation, disability, or any other protected status.

How to Apply:
If you're excited about the opportunity to join our team and help shape the future of healthcare, please submit your resume and include a cover letter that explains how your experience has impacted customers, end users, and other team members; and why you're interested in working at Venteur.