CSR - Customer Success Representative

Position Overview -CSR- Customer Success Representative
As a Customer Success Representative within the Kwant organization, retaining and expanding our construction customers is one of our most important tasks. Within KWANT Customer Success, we understand that promoting the adoption of our solutions and fulfilling our customers desired outcomes is important to building lasting relationships with our customers and driving revenue for KWANT.

Reporting to the Customer Success VP, the KWANT Customer Success Rep is a strategic partner to your assigned customers, ensuring their desired outcomes are achieved. You will be the main driver for product adoption, expanding your network within the customer to identify and build repeatable relationships by collecting product data, customer feedback and analyzing patterns of successful customers. Additionally, you will be a voice to the customer on product roadmap discussions and the strategic KWANT vision for our construction business.
This job is hybrid in the NY area with 25%-55% travel requirements.

Responsibilities

1. You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive outcomes.
2. You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with KWANT sales to ensure renewals, and identifying expansion opportunities.
3. You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers.
4. Will monitor account well-being to detect potential churn issues and take proactive measures to reduce them.
5. You will promote and encourage the usage and adoption of the Kwant solutions if by hardware and/or software.
6. You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Kwant team.
7. You are comfortable proposing and building processes to allow our organization to expand.
8. You will be a KWANT promoter while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of KWANT services.
9. Will be reqiured to support installing equipments and sensors on construction site.

Minimum Qualifications

1. At least 3 years of experience in a customer-facing
2. 4 Year Degree or equivalent experience
3. Experience in Customer Success, Account Management or a client-facing role
4. Ability to travel up to 55%
5. Capacity for running discovery discussions with the ability to understand one of the largest, most complex industries out there (construction…)
6. Be able to interpret difficult situations and help provide solutions for resolution.
7. Proficiency in juggling tasks, setting priorities, and handling time-bound tasks
8. Process-driven and organized.
9. Conscientious, have a record of accomplishment, and demonstrated experience with achievement.
10. Previous experience in the Construction Industry - a plus but not required
11. Outstanding abilities in written-spoken communication – Spanish is a plus but not required

*About Kwant … *
Kwant is a software company built to accelerate construction through productivity and safety. Using smart wearables, sensors, and ai-based predictive analytics, Kwant connects jobsites and provides real-time data for actionable insights. Kwant is the first platform to connect the workforce, materials, and equipment to one central dashboard for data-driven results.

We take great pride in our culture here at Kwant – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re a Kwanter, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits
From health and financial benefits to time away and everyday wellness, we give Kwanters
the best, so they can do their best work. More will be explained in the interview process…

Salary transparency
Offers are based on the candidate’s experience and proven capabilities. In addition to base salaries, we also have a significant emphasis on commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity
At Kwant, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Kwant is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.