Strategic Relationship Manager

Who we are: Founded in 2015 and based in Chicago, IL, privately held Braviant Holdings, Inc is a leading provider of tech-enabled credit products which combine breakthrough technology and cutting-edge machine learning to transform how people access credit online. The Company’s next-generation approach to lending reduces credit barriers and creates a Path to Prime® helping millions of underbanked consumers build credit history, reduce their cost of borrowing, and take control of their personal finances. Braviant has been named multiple times to the Inc. 5000 list of fastest growing private companies and has been recognized as a Best Place to Work.

The Role: Reporting to the COO, the Program Manager role is an exciting opportunity for a talented relationship manager with project management skills. The successful candidate will apply business acumen and relationship building skills to foster and manage Braviant’s key bank partnership so that the program operates and grows while meeting all legal and compliance requirements and ensuring Braviant’s business needs are met. Strong communication skills are a must along with the ability to work at all levels of both organizations. Hands-on management of multiple Braviant and bank requests for information and submissions for approval is a core aspect of the role. While the position will start with one key bank relationship, other partnerships that require management will follow as Braviant grows its business.

What you'll be doing:

• As the primary point of contact with Braviant’s bank partner, the Program Manager will manage the day-to-day communication and relationship with the bank.
• Ensure all bank requests are actioned immediately either by creating and / or compiling the required documentation/data/information/analysis and / or assigning work packages to Braviant resources via ticketing system (Jira); follow up to ensure timely completion of assigned tasks and high-quality deliverables.
• Maintain a record of all bank and Braviant submissions for approval.
• Document meetings ensuring decisions, action items, deliverables, due dates, etc. are clearly captured and communicated.
• Compile and / or oversee the compilation of monthly business performance and compliance presentations.
• Spearhead the creation of Braviant’s submissions for approval to the bank; follow up with the bank to ensure timely turn-around.
• Lead internal projects that result from the bank’s requirements of Braviant.
• Lead internal technology requirements documentation and implementation projects primarily for but not limited to Operations.
• Build relationships with internal stakeholders: Operations, Marketing, Legal, Compliance, Product, Risk and Analytics.

What you'll bring:

• 5 + years of relevant experience in B2B relationship management and project management with proven track record in both
• Superb communication skills both written and verbal, good presentation skills
• Strong analytical skills
• Advanced Microsoft suite proficiency (including Word, PowerPoint, and Excel)
• Advanced Google suite proficiency (including Mail, Calendar, Docs, Drive, etc.)
• Experience with ticket management systems (Jira, Monday.com)
• Bachelor’s degree in business related area of study

What will make you stand out:

• Experience in FinTech
• Reputation for collaboration even in difficult situations; sound judgment
• Unwavering attention to detail
• Appetite to learn about Braviant’s business at a deep level
• Demonstrated experience in managing team members across the organization to ensure timely delivery of high-quality material
• PMP designation
• Experience leading technology implementation projects
• Experience in Operations, specifically contact centers.