Professional Services Expert

About the Position

Want to open an election in the USA, set up voting for a Dutch customer, and run meeting votes for an Australian customer all before lunch? Then ElectionBuddy is the place for you!

Elections are a fascinating and challenging process. There's no other job quite like it in the world. For most, elections happen once a year and can be an intense process requiring adherence to specific rules and bylaws. Some votes are built on the fly during meetings and some need monitoring by an independent body.

We are now on the lookout for a high-performing Professional Services Expert to join our rapidly expanding Services team. In this role, you will be responsible for working closely with our managed customers helping them create, launch, manage, and provide results for their elections and meetings.

Some of your Responsibilities

As a Professional Services Expert, you’ll be:

• Using your outstanding customer service experience and soft skills to develop and grow partnerships with ElectionBuddy’s customers to build and run elections that fit the needs of their organization and fulfill ElectionBuddy’s reputation of Election Excellence.
• Managing the support lifecycle of customers during the implementation of their use of ElectionBuddy for their voting period through remote work via email, phone calls, and virtual meetings.
• Providing consultations and reviews of elections to give guidance on election best practices to ensure voter turnout and results with high integrity.
• Running votes during live business meetings for customers both remotely and in person (10-25% travel required).
• Acting as the customer's main point of contact to answer any questions or concerns as they launch their election and during the voting period.
• Delivering voting results as an independent scrutineer to ensure that elections are always conducted in a fair, free, and democratic way for the organization and its voters. We love democracy around here and we ensure that voters' voices are always heard!
• Working with internal teams to fine-tune our application through bug documentation, process documentation, delivery on best practices, and mentoring new team members.

Your Progression

Within your first month, you will learn at our ElectionBuddy Academy and become fully immersed and up to speed with ElectionBuddy’s voting platform and the industries we serve. You will become an expert in all things elections after which you will start working within the services team on a number of projects helping build and deliver elections all over the world.

Within 3 months, you will be working 1-on-1 with clients to build, create and find solutions to their election and meeting needs. You will conduct workshops, consultations, create and build votes and deliver on implementions and train ElectionBuddy’s managed customers.

Within 6 months, you will self-manage your own projects and be an expert within the services team, providing high-level advice to clients on their election and project. Your expert knowledge will be valued throughout the team and shared by mentoring new ElectionBuddy team members.

Your Qualities, Skills and Attributes

• You have a Help First mentality: You have solid soft skills and you’re a rockstar when navigating, understanding, and managing expectations.
• You’re easily able to Roll With It: You’re able to think quickly on your feet and adapt to changing environments due to the nature and wide range of voting needs. The thrill of change and uncertainty energizes you!
• You want to Do It Well: You have strong written and verbal communication skills and fast and accurate typing. You have exceptional time management skills and can stay organized, juggling, and prioritizing multiple projects and tasks, often simultaneously and with ease.
• You like to Be Curious: You love meeting new and interesting people and thrive in an autonomous environment, rising to the challenge of multi-problem solving, and coming up with great solutions.
• You Enjoy the Journey: You’re results-oriented and driven to ensure the successful completion of projects because you enjoy being successful and love to share in your customers and co-workers' success!

Why join ElectionBuddy

We believe in accessible democracy around the world. While elections have been around for thousands of years, recent global events triggered a digital revolution in the election industry with millions of voters requesting the ability to vote online. People no longer want to wait for 3 hours while paper ballots are being counted and results are calculated. So member-based organizations are responding by updating their processes for their meeting votes and election votes.

ElectionBuddy has created a solution to meet this need through our cloud-based voting platform that allows organizations to set up and run high integrity elections in minutes and allow them to present their results mere seconds after voting ends. ElectionBuddy has delivered on over **20 million votes cast within 200,000 elections and is the market leader of do-it-yourself online elections and we need great people to help us continue to grow!

Next Steps

If all the above gives you a bit of a tingle then get in touch with us! Extra brownie points for those that add 'tingle' in their introduction since we will know that you've read all the way down to here! We cannot wait to speak with you!

While we sincerely appreciate every application received, only those candidates selected for an interview will be contacted.