Sales Manager – SaaS Platform Solutions - Retail Customer Experience Personalization

About Us:
ModenX - A Phygital Platform Solution is revolutionizing the retail industry by empowering businesses to understand their customers better and personalize in-store experiences. Our cutting-edge SaaS platform enables retailers to engage customers more effectively as they step into the store, enhancing overall customer satisfaction and driving business growth.

Job Overview:
We are seeking a dynamic and results-driven Sales Manager to market and sell our SaaS platform designed to enhance in-person retail experiences. This individual will play a critical role in identifying the right retail customers, showcasing the platform’s features and benefits, and onboarding new clients. The ideal candidate has proven experience in selling technology solutions to the retail market, coupled with a passion for delivering innovative customer experiences.

Key Responsibilities:

• Customer Identification & Outreach:
  • Identify and target retail businesses that can benefit from enhanced in-person customer experiences.
  • Conduct market research to build a pipeline of high-potential retail prospects.
  • Develop and execute outreach strategies to engage decision-makers in the retail sector.
• Sales and Customer Engagement:
  • Conduct in-depth discovery sessions to understand prospective clients’ needs and challenges.
  • Effectively demonstrate the platform’s features, capabilities, and ROI through tailored presentations, live demos, and product trials.
  • Articulate the benefits of the SaaS platform in improving customer personalization and operational efficiency.
• Client Onboarding and Relationship Management:
  • Lead the onboarding process for new retail clients, ensuring a seamless transition and implementation of the SaaS platform.
  • Collaborate with the customer success team to provide ongoing support, training, and engagement.
  • Build strong relationships with key stakeholders to foster long-term partnerships and upsell opportunities.
• Sales Strategy and Performance:
  • Develop and implement sales plans to meet or exceed revenue and client acquisition targets.
  • Track sales activities, manage the sales pipeline, and regularly report on progress to leadership.
  • Stay updated on industry trends, competitive offerings, and emerging technologies to refine sales strategies.
• Collaboration and Feedback:
  • Partner with product and marketing teams to ensure alignment on value propositions and go-to-market strategies.
  • Provide feedback from customers to guide product development and feature enhancements.
  • Act as a brand ambassador at industry events, trade shows, and networking opportunities.

Required Skills & Qualifications:

• Educational Background:
  • Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus but not required.
• Experience:
  • 5+ years of experience in B2B sales, with a focus on technology solutions for the retail market.
  • Proven track record of meeting or exceeding sales targets in a competitive environment.
  • Experience selling SaaS platforms or technology that enhances in-person customer experiences is highly desirable.
• Technical Skills:
  • Understanding of retail technology ecosystems and personalization solutions.
• Sales Skills:
  • Exceptional presentation, negotiation, and communication skills.
  • Ability to convey complex technology concepts in a clear and compelling way.
• Interpersonal Skills:
  • Strong ability to build and nurture relationships with clients at various organizational levels.
  • Self-motivated and proactive, with excellent organizational and time-management skills.

Preferred Qualifications:

• Experience in retail technology solutions such as POS systems, personalization tools, or customer experience platforms.
• Knowledge of trends and challenges in the retail industry, particularly around in-person and omnichannel personalization.
• Familiarity with SaaS subscription models and customer onboarding processes.

What Success Looks Like:

• Consistently achieving or surpassing sales targets for the SaaS platform.
• Building a robust pipeline of retail clients and closing high-value deals.
• Establishing strong client relationships that result in long-term retention and revenue growth.
• Providing market insights and client feedback that contribute to product innovation and differentiation

Our Purpose and Culture At BDIPlus, our mission is to help enterprises utilize their resources more efficiently, implement effective information management and empower them by enabling richer insights and intelligence.

We are driven by a single purpose: empower the technology transformation. We are passionate about creating foundational technology platforms for enterprise data and information management. Our employees are at the heart of the work we do at BDIPlus. We are committed to encouraging and celebrating innovation, creativity, and hard work among our team members.

Working at BDIPlus offers:

• A diverse, fun to work with, highly intelligent and innovative team.
• A competitive salary
• Provident Fund
• Standard time off, sick leave, and time off on all national holidays.
• An environment where creative thinking is encouraged and innovation is a driving force of everything we do.

If you are a motivated sales professional with a passion for retail and technology, we want to hear from you! Apply today to join our team at BDIPlus and help shape the future of retail customer experience. Kindly share your cv at [email protected] .