Strategic Account Manager

Strategic Account Manager

About LinqHaul:
LinqHaul is a rapidly growing start-up revolutionizing the Global Supply Chain and Logistics sector. Our digitally connected Transportation Management Solution (TMS) utilizes advanced technology and data to streamline logistics processes, reduce costs, and enhance productivity for medium to large enterprises. We are dedicated to creating impactful solutions that drive significant savings and operational efficiencies for our clients, positioning us as a leader in the industry. Join us as we continue to expand our footprint and make waves in the world of B2B and manufacturing logistics.

Position Overview:
LinqHaul is seeking a dynamic and strategic-minded individual to join our team as a Strategic Account Manager. This pivotal role will focus on managing and strategically growing high-value client accounts, with a primary emphasis on REVENUE and client retention. The successful candidate will play a key role in fostering strong client relationships, identifying growth opportunities, and ensuring client satisfaction through effective communication and strategic initiatives.

Key Responsibilities:

1. Manage and nurture assigned key accounts, providing ongoing support and proactive engagement to maximize client satisfaction and retention.
2. Develop and execute comprehensive client relationship management strategies to enhance client engagement and drive business growth.
3. Regularly communicate with key clients to understand their expectations, address concerns, and identify opportunities for upselling or cross-selling.
4. Establish and maintain effective communication channels between key clients and internal departments to ensure smooth collaboration and timely resolution of issues.
5. Recommend and implement improvements to enhance the management of key client relationships, leveraging insights and feedback gathered from clients.
6. Handle client queries and provide innovative solutions for complex problems, demonstrating a proactive and customer-centric approach.
7. Identify opportunities for upselling and cross-selling LinqHaul's products and services to existing clients, leveraging strong relationships and deep understanding of client needs and pain points.
8. Collaborate with internal teams to develop tailored solutions and effectively communicate value propositions to drive incremental revenue and maximize client lifetime value.

Requirements:

• Bachelor's degree in business management, marketing, or a related field.
• Minimum of five years' experience in strategic account management or a similar role, preferably in the B2B or logistics industry.
• Proficiency in CRM software, such as Salesforce, to effectively manage client relationships and track interactions.
• Demonstrated expertise in B2B sales and client relationship management strategies, with a proven track record of achieving revenue targets and driving business growth.
• Strong interpersonal, communication, and collaboration skills, with the ability to build rapport and credibility with clients and internal stakeholders.
• Excellent problem-solving and analytical abilities, with a keen attention to detail and a proactive approach to addressing challenges.
• Exceptional organizational and time management skills, with the ability to prioritize tasks effectively and manage multiple projects simultaneously.

LINQHAUL
LinqHaul is world’s first Digitally Connected Transportation Management Solution (TMS). Our
intelligent platform harnesses the power of cutting-edge technology and data, to improve
production efficiency, reduce logistics costs, increase productivity, reduce TAT (Turn Around
Time), increase transparency & reliability in the Logistics ecosystem.