City Head - Operations (Shared Office Space)

Note : Must have Hospitality and Co-working Experience.

Key Responsibilities:

1.Leadership and Team Management:

Oversee and manage Community Managers/ Hub Managers and their respective teams across multiple locations.

Provide guidance, support, and development opportunities to direct reports.

Conduct regular performance reviews and ensure alignment with company objectives.

2.Operational Excellence:

Oversee and supervise center operations including front office management, housekeeping, and pantry services.

Oversee efficient management of stocks and inventory for housekeeping and pantry supplies.

Monitor and review operational processes, checklists, and SOPs to ensure consistency and adherence.

3.Financial and Administrative Oversight:

Oversee and coordinate with finance and sales teams on invoicing, collections, receivables, and center profitability.

Review and approve vendor invoices and ensure timely payment of fixed and variable costs.

Maintain and analyze MIS reports related to center performance, occupancy status, and exit notices.

4.Client Engagement and Satisfaction:

Implement and oversee quality checks to meet client deliverables and maintain high customer satisfaction.

Plan and execute client engagement events and collaborate with third- party organizers.

Anchor client relationship initiatives, including regular feedback meetings, and address client concerns constructively

5.Quality Assurance and Compliance:

Ensure compliance with internal quality standards and client contractual deliverables.

Oversee Quality Assurance programs and consistently achieve high service standards.

Analyze feedback and work with the team to improve service quality.

6.Sales and Marketing:

Actively cross-sell ClayWorks products and solutions to enhance client relationships.

Monitor market and competitor activities; provide relevant reports and insights to management.

Participate in developing and executing sales and operational strategies.

7.Cost Management and Facility Maintenance:

Control operational costs and oversee facility upkeep and maintenance.

Coordinate with vendors and staff to ensure the facility is well- maintained and operationally efficient.

Qualifications:

Education: Bachelor's degree in business administration, Management, or a related field. Master’s degree or MBA is a plus.

Experience: 6+ years of experience in operations management, with at least 4 years in a leadership role overseeing multiple locations and hands on experience with shared office space/commercial real estate.

Skills:

Strong leadership and team management skills.

Excellent organizational and multitasking abilities.

Proficient in financial management, including budgeting and reporting.

Strong client relationship management and communication skills.

Ability to analyze market trends and competitive landscape.

Proven track record in operational efficiency and quality assurance.

Key Competencies:

Strategic Thinking

Problem-Solving

Negotiation Skills

Customer-Centric Approach

Attention to Detail

Adaptability and Resilience