Sr Implementation Specialist

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

Smartsheet is looking for a Sr Implementation Specialist to promote quality, efficiency and customer satisfaction within our packaged service delivery organization, Solution Services. You will work closely with customers to deliver exceptional time-to-value via our Services Catalog packaged offerings. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet.

This important role is part of the Professional Services team, with growth and mobility throughout. This 100% remote role reports to a Manager of Solution Services.

You Will:

• Implement packaged solutions from the Services Catalog in an accelerated time to value manner
• Advise and prescribe best practices for solution implementation within the context of the package
• Recommend tangential solutions and scalability to propel the customer along the Customer Journey map, leveraging all Professional Services offerings
• Expand upon best practice package designs and help evolve the Catalog offerings
• Navigate customer conversations, trial new techniques to enhance your soft skills and engagement leadership capabilities, to become a trusted partner and advisor to your customers business problems
• Accomplish other tasks as assigned

You Have:

• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
• Desire to work in a collaborative environment to promote and improve team performance
• Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet’s benefits, use cases, and business and technical elements
• Hands-on working experience in the configuration, customization, and implementation of SaaS applications
• Motivated, excellent at follow-up, and a team-player who can produce within defined timelines
• Experience driving projects from concept through completion
• Lean or Six Sigma certification desirable
• Bachelor’s degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education
• Authorization to work in the U.K. for any employer on an ongoing basis

Perks & Benefits:

• Employer-paid Private Medical and Dental, additional cost for family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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