Sales Engineer

Hi there! We’re looking for a technically proficient Sales Engineer with a strong background in 3D printing and a knack for problem-solving. In this role, you’ll serve as the technical expert on our sales team, showcasing how Mosaic’s innovative technology can transform customer operations. You’ll spend significant time working directly with clients to understand their additive manufacturing projects and validating Mosaic’s products for them. This is a hybrid role for individuals within the Greater Toronto Area.

Base for this role is $60-90K.

--- The Company & Product ---
Mosaic is a venture-backed 3D printing technology company. Our goal is to bring 3D printing to the factory floor by reducing the Total Cost per Print hour, and introducing the first scalable solution for polymer-based 3D printing.
We are building the tools to make manufacturing more sustainable and resilient. With flexible and automated additive manufacturing platforms, we empower industries to create high-quality products on-demand where and when they are needed, reducing reliance on traditional, resource-intensive methods. Founded in 2014, Mosaic has scaled-up their patented multi-material 3D printing technology into a full ecosystem of additive manufacturing solutions that are enabling the world’s top companies to re-envision and modernize their polymer supply chains.

Watch our latest deep-dive into Array to learn more about Mosaic’s flagship product: https://www.youtube.com/watch?v=zNtfUzIjsHA

--- The Role ---
As a Sales Engineer at Mosaic, you will provide critical technical expertise throughout the sales process. You will be responsible for demonstrating the value of our products, conducting hands-on demos, and working closely with customers to ensure successful implementation.

In this role, you will:

• Act as the technical expert for Mosaic products on the sales team, translating complex technical concepts into tangible solutions for customers.
• Own total cost per part reports and ROI models to help clients understand the financial benefits of our technology.
• Conduct product demonstrations and provide sample parts to showcase the capabilities of Mosaic’s 3D printers.
• Support trade shows by presenting our technology and answering technical questions from potential customers.
• Engage in hands-on testing of Mosaic products, providing direct feedback to our engineering team to enhance our offerings.

--- Top candidates for this role probably… ---

• Have 2+ years of experience in a technical sales or engineering role, ideally in the additive manufacturing space.
• Possess a deep knowledge of 3D printing technologies, especially FDM, and their applications across various industries.
• Are adept at translating technical information into easy-to-understand concepts for diverse audiences.
• Have experience in creating ROI models and evaluating the Total Cost of Ownership for complex technical products.
• Excel at conducting product demonstrations and providing hands-on technical support.
• Are creative problem-solvers who thrive in fast-paced environments.
• Are detail-oriented, organized, and skilled at multitasking.
• Are willing to travel regularly for customer engagements and trade shows, including extended stays in the U.S.

--- You’ll probably think about... ---

• How to optimize the demonstration process to highlight the unique strengths of Mosaic’s products.
• The best ways to communicate and demonstrate the ROI of adopting 3D printing at scale.
• Strategies for capturing and relaying technical feedback from clients back to the Mosaic Solutions team.

--- After 12 months on the job, you can expect to have: ---

• Established yourself as a technical authority in Mosaic’s product line, contributing significantly to the sales process and client success.
• Led successful technical product demonstrations and produced numerous sample parts, illustrating the real-world benefits of our 3D printers.
• Developed detailed cost-per-part analyses and ROI models that effectively secured new business.
• Provided valuable feedback on product improvements through hands-on experience and customer interactions.
• Built a robust network of clients and industry experts, enhancing your position in the rapidly evolving field of industrial 3D printing.

--- Here’s what our customers say about us: ---

• “THIS is great customer support. Found the problem and solved it in under 2 hours!” (https://twitter.com/flowalistik/status/898262414881247232)
• “Pretty much the nicest, genuine company/people I've ever done business with.” (https://facebook.com/groups/130130450956865/permalink/132506230719287/)
• “I’ve never had service like [Mosaic’s]” (https://i.gyazo.com/d3a5916e108b5307fa47e16a700595e6.png)

• More at http://mm3d.co/testimonials and http://mm3d.co/amazon

• Questions? Drop us a line! [email protected] (Ainishah Hemraj)

Mosaic Manufacturing is committed to fostering a diverse and inclusive workplace that reflects the communities we work with. We continuously strive to create a workplace where everyone feels valued and respected. We are an equal opportunity employer and do not discriminate against any employee or applicant based on race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected grounds in Ontario.

Mosaic Manufacturing is dedicated to fair and equitable hiring practices. If you require accommodations during any step of the application or interview process, please email us at [email protected].