QA Analyst - Salesforce

We seek a highly organized and detail-oriented QA Analyst to join our Sitetracker Solution Delivery Team. In this role, you will ensure that Sitetracker implementations meet customer-specific business requirements and deliver high-quality solutions. You will work closely with our Project Managers, Solution Architects, Solution Analysts, customers, and technical teams to validate that the software and configurations meet the agreed-upon acceptance criteria, ensuring a seamless deployment for our clients.

Key Responsibilities:

• Collaborate with the implementation team and customers to gather and understand specific business requirements for Sitetracker implementations.
• Design, document, and execute test strategies, plans, and cases that align with customer-specific needs and configurations.
• Define and refine acceptance criteria for each implementation, ensuring that it aligns with customer expectations and Sitetracker’s solution capabilities.
• Conduct functional, integration, and user acceptance testing (UAT) to validate that custom configurations, workflows, and integrations meet the client’s business requirements.
• Identify, document, and track issues discovered during testing and work with the implementation consultants and technical team to resolve them before go-live.
• Act as a liaison between the customer and Sitetracker’s internal teams during the testing phase, ensuring all parties are aligned on requirements, acceptance criteria, and timelines.
• Assist with final validations, provide testing support during go-live phases, and ensure that the implementation is stable and meets customer expectations.
• Contribute to the refinement of Sitetracker’s implementation and testing methodologies by providing feedback on common issues or improvement opportunities.

The Skillset:

• 2+ years of experience in software quality assurance, preferably in a SaaS implementation or customer-facing role.
• Hands-on experience with test management tools like JIRA, or similar.
• Familiarity with project-based implementation cycles and working directly with external customers to deliver custom software solutions.
• Strong analytical and problem-solving skills, with the ability to quickly understand customer processes and translate them into effective test cases.
• Excellent communication and collaboration skills, with the ability to work effectively across teams, including customers, implementation consultants, and technical resources.
• High attention to detail with a focus on ensuring quality in custom deployments.

• Experience working in Agile or Scrum environments is beneficial, especially within an implementation context.

• Preferred Qualifications: Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer)Experience working with the Salesforce platform, with a focus on testing configurations, workflows, and integrations.

• Experience in telecommunications, utilities, or energy industries.

• Knowledge of performance and security testing.

Within 90 Days, You'll:

• Gain a deep understanding of the Sitetracker platform, its implementation process, and its key features
• Build foundational knowledge of the Salesforce platform, focusing on the specific customizations and workflows Sitetracker implements for clients.
• Shadow experienced Solution Architects and Solution Analysts and contribute to test planning, test case creation, and execution for smaller projects or portions of larger implementations.
• Begin to understand the unique business requirements of Sitetracker’s key clients by reviewing project documentation and attending customer meetings.
• Collaborate with implementation and engineering resources to gain insight into how Sitetracker's custom implementations are executed.

Within 180 Days, You'll:

• Lead the QA efforts for specific customer implementations, from test planning to execution and bug tracking. You will be responsible for ensuring that the implementation meets the customer’s acceptance criteria.
• Contribute to the refinement of QA processes by providing feedback based on your initial experiences. Proactively suggest improvements to test coverage, efficiency, and quality.
• Establish strong working relationships with clients, acting as the main point of contact for QA-related queries during the implementation process. You will be expected to communicate test results, bugs, and fixes in a clear, professional manner.
• Balance working on multiple customer implementations, providing QA support for varying project timelines, and managing priorities effectively.
• Begin to identify areas where test automation could be introduced or expanded to improve efficiency in future implementations.

Within 365 Days, You'll:

• Take full ownership of QA on high-profile or complex Sitetracker implementations, working closely with senior stakeholders both internally and externally.
• Become a key contributor to the overall QA strategy within the implementation team, identifying areas of improvement in processes, tools, and collaboration between teams.
• As a seasoned QA Analyst, help onboard and mentor new team members, sharing best practices and lessons learned from your experiences.
• Lead efforts to integrate automated testing for standard Sitetracker implementations, enhancing the overall efficiency and reliability of the QA process.
• Contribute significantly to successful customer go-lives by ensuring that the final product is stable, reliable, and aligned with the customer’s needs. You’ll be recognized as a trusted QA resource both internally and by Sitetracker’s clients.