Manager- Relationship Executive

Roles and Responsibilities

 Marketplace team is responsible for driving the growth for unmanaged portfolio across

business units comprising of Marketplace sellers through RE (Relationship Management)

program.

 Manager (RE) needs to manage a team of 25 -30 Account Managers & drive the day to day

business.

 Business Metrics Achievement: Achieve business Metrics of Revenue GMV & Marketing spend.

Taking appropriate action if any of the metric is being not achieved and highlighting the risk in

advance.

 Customer Metrics Achievement: Increase customer engagement to the platform through

appropriate selection and content.

 Operations Metrics Achievement: through timely Solve of logistics issues.

 Responsibilities:

 Drive Portfolio growth above platform YoY by improving KPIs.

 Improvement in Catalog & Inventory health through optimization of resources.

 Improvement in profitability metrics by following pricing guidelines & marketing spend.

 Improvement in visibility metrics through selection improvement & pricing levers.

 Map vendor capabilities to require metrics and drive opportunity development.

 MIS and data reporting – daily, weekly, monthly, quarterly as per requirement.

 Bench-marking of Competition and industry best practices.

 Overall end to end account management for a larger number of Marketplace sellers.

Qualifications & Experience

 Candidate should have 5+ Years ‘experience in Retail industry and a positive outlook towards

work.

 MBA from a Tier 2/3 college preferred, though not mandatory

 Good to have NIFT, but not mandatory

 Good communications skills and ability to manage multiple cross-functional stake holders.

 Strong Analytical skills and ability to adapt as per the situational requirement.

 Ability to multi-task and meet project deadlines.

 Must work well in an unstructured work environment.

 Active problem solver who can work with data effectively.

 Great team player with demonstrated traits in previous work experience / projects.

 Takes complete end-to-end ownership.

 Is able to creates plans, prioritize tasks and deliver quality outcomes.

 Mandatory: E-com experience.

 Go getter attitude

 Ability to manage a larger team with minimal conflict