Director, Product Management (Solutions Management)

Company Overview

• At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Solutions Management team is an Outbound Product & Engineering function driving organizational alignment to an outcome of customer product adoption. A key part of Zuora’s next phase of growth, Solutions Management will be responsible for driving best practices and efficiencies in taking the outcomes of Product and Engineering’s complete Order to Revenue strategy to the market.

What you’ll do

• Engage with strategic customers to present the product strategy and roadmap, ensuring alignment with their business and technical objectives, and financial system landscape (e.g. SAP/Oracle)
• Where necessary, conduct in-depth analysis of customer business processes to identify how Zuora can support and enhance their operations.
• Collaborate with customers to identify product gaps and integration needs, particularly in relation to their ERP systems and the broader ecosystem.
• Work closely with Product Management to relay customer feedback, driving enhancements and new features that align with market needs.
• Assist in developing solutions for enterprise customers providing insight into personas, pain points, business challenges, positioning, and solution needs from Zuora’s product suite.
• Partner with ERP system integrators, and internal teams to help validate integration of Zuora’s product suite with customers’ ERP ecosystem ensuring alignment with customer processes
• Support the GTM team by providing technical expertise, and assisting with sales motions with strategic enterprise customers
• Collaborate with services & customer success teams to ensure overall successful product implementation that aligns with customer business processes and ERP integration requirements
• Stay informed on industry trends, particularly in ERP systems and related technologies, to provide insights that influence product strategy and development
• Drive co-innovation initiatives with key customers and ecosystem partners, developing solutions that leverage both the Zuora’s product suite and the customer’s ERP systems.

Your experience

• 5+ years of experience in a Solutions Manager, Product Manager, Sales Engineer, or similar role within a SaaS company, focused on enterprise software.
• Strong techno-functional understanding of ERP systems (e.g., SAP) and their ecosystems, including integration points, business processes, and related technologies.
• Proven track record of engaging with strategic customers, presenting product roadmaps, and influencing product development based on customer feedback.
• Experience working with cross-functional teams, including product management, sales, engineering, and customer success.
• Ability to analyze complex business processes and identify opportunities for improvement through technology solutions.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and the ability to navigate complex customer environments and technical challenges.
• Familiarity with market trends and emerging technologies in the ERP and enterprise software space.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.