Senior Consultant - Post Implementation Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical trials, quality management, manufacturing, regulatory, sales, and marketing. After our R&D customers have started using Veeva applications, we provide post-implementation services. Our purpose is to be our customers' trusted partners and ensure that they leverage the additional value Veeva applications offer. Our Post-Implementation Team consists of 10+ architects in North America. Due to the rapid growth of our client portfolio, we are looking to expand our team every year and open many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team. Are you passionate about technology and life sciences? Would you like to be an advisor to our customers? As a Post Implementation Senior Architect, you will support a group of customers assigned to you, think companies such as Merck, Bayer, Eli Lilly, Bristol Myers Squibb, and many others. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry. To thrive in this role, you are able to adapt and learn new technology. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers and have strong communication and presentation skills. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

• Help to keep up to date and implement new features within the Veeva Vault R&D and Quality Suite
• Work closely with customer business and IT staff to understand their requirements
• Think critically to help design the solution your customers request as well as the solution they have not requested but may need
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology for our customers switching from on-premises to SaaS solutions
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments

Requirements

• Solid experience with configuring, supporting, and implementing software solutions (ideally content management software)
• Experience working in a consulting and/or customer-facing role and managing customer expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills in English
• Proven ability to work independently in a dynamic environment, comprehending and translating business requirements and creating corresponding solution designs
• At least a bachelor’s degree

Nice to Have

• Understanding of life sciences drug development process
• Understanding of life sciences compliance requirements
• Experience with Veeva Vault, document management solutions such as OpenText, Documentum/EMC, Liquent, and/or Next Docs, eTMF/CTMS solutions

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.