Business Support Associate

Do you enjoy working in a strong team environment while also having the flexibility to work independently? Are you passionate about helping your team members succeed? Are you dedicated to providing an excellent customer experience?

If so, Capstone Mechanical is seeking a Business Support Associate (BSA) to join our growing team!

In the BSA role you will support a regional team of technicians in quote and invoice preparation, communicate customer expectations, and support the achievement of organizational goals. Simultaneously, you will be responsible for providing customers with service information, quotes, and invoices. For the team, you will analyze, prepare, and communicate operating results.

Job Type: Full-time
Schedule: Monday – Friday (with on call rotation)
Work Location: This is a remote opportunity, but candidates MUST be located within our service territory. (ME, NH, VT, MA, NY, CT, RI, NJ, PA, DE, MD, VA, WV, OH, NC, SC)

WHO WE ARE:
Since 2011, Capstone Mechanical has been providing the commercial HVAC industry with a unique and rewarding customer experience. At Capstone we provide service, maintenance, and installation of commercial HVAC/R equipment for our Multi-Site Retail Customers such as Kohl's, Dick Sporting Goods, Best Buy, Starbucks, and many more. Our office is based in Portsmouth, NH, and since 2011 our territory has grown to cover most of the Eastern Seaboard.

WE BELIEVE:
We envision an organization that pays closer attention to the customer and employee connection—an organization that leverages the relationship between the two, nurtures its development and provides the tools and resources to ensure that the relationship grows through mutually beneficial support and assistance. We want to reinvent the word “serve” by rethinking the words “service” and “consumer.”

WHAT YOU WILL ACCOMPLISH:
Assist Capstone Mechanical achieve organizational goals by:

Coordinate communications between technicians, customers, and team members.
Prepare quotes and process invoices.
Analyze operational results and present findings.
Utilize technology to improve communication, analysis, and cost reduction.
Identify opportunities for improvement in quality and cost.
Support customer inquiries.
Update customer records based on interactions.
Opportunity to participate in special projects based on strengths and areas of growth.

YOU MAY BE A GOOD FIT IF YOU ARE:
Customer Focused - You have excellent interpersonal and customer service skills.
Team Oriented - You can build a strong rapport with teammates and nurture those relationships.
Dependable – You are reliable and can be flexible.

Versatile – You can work independently and as well as in a dedicated team environment.

Organized – You have an elevated level of both organizational and time management skills.
Accountable – You take ownership of your actions.

Proactive – You can remain focused when experiencing many simultaneous customer and associate inquiries while preventing potential problems from arising.

BASIC REQUIREMENTS:
Bachelor's Degree Preferred
2-4 years of post-graduate experience in Customer Service, Administration, or other related fields.
Proficiency with Microsoft Office Suite

WHY YOU’LL LOVE WORKING WITH US:
We take care of each other. We provide support for everyone to work independently through kindness, empathy, trust, and honest communication to foster continuous professional and personal growth.

We ensure a safe work environment for ourselves, our families, customers, team members, & the communities in which we operate. Safety is our responsibility and continues to be our top priority. We aim to support the communities in which we live and service. We take on challenges and have fun! We encourage individuals to make decisions at the point of service. We are passionate and seek to continually improve our processes.

OUR COMPETITIVE SALARY & COMPREHENSIVE BENEFITS PROGRAM:
Annual Salary Starting at $65,000 (Depending on Experience)
Remote Work Schedule
PTO, Holidays, Parental Leave
Industry Leading Benefit Package: Health, Dental, & Vision
Award Winning Wellness Program Which Offers Health Premium Discounts
Company Paid Short & Long-Term Disability, with $25,000 Life Insurance Policy
Additional Life Insurance Coverage for Employee, Spouse, & Child(ren)
401(k) with 7.5% Employer Contribution
Bi-Annual Bonus Program
Free Financial Advising
Employee Assistance Program that Provides Experienced Professional Services for Employees and Dependents
Personal & Professional Development Opportunities

We are excited to get to know you and share our story with you!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Capstone Mechanical is an equal employment opportunity employer. We comply with all applicable federal, state, and local laws in providing our employees and applicants with equal opportunity. Our decisions and criteria governing the employment relationship with all employees are non-discriminatory and are based on job requirements and an individual’s skills and experience without regard to race, creed, color, gender (including pregnancy), religion, age, sexual orientation, marital status, national origin, veteran status, disability, gender identity or expression, or any other status protected by state or federal law. It is our intent that such factors shall not be a consideration for any of the following: employment, retention, promotion, recruitment or recruitment advertisement, rates of pay or other forms of compensation, administration of benefits, selection for job or management training, and demotion or separation. All matters related to employment are based upon the ability to perform the job, plus dependability and reliability once hired.

This statement reaffirms our dedication to the principles of equal employment opportunity and our expectation that all employees will lend their full support to furthering Capstone Mechanical’s success through the implementation of those principles.