Agency Relationship Lead

Hello, Truecaller is calling you from Mumbai, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 400 million active users per month.
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions.

We at the Ad Sales Team, at the Truecaller Direct AdSales team build and nurture relationships with brands across the globe. Truecaller is currently one of the largest standalone publishers in India and other emerging markets.

The team partners with client and agency partners to provide the right solutions using Truecaller Ad products. The team is driven to excel quota figures and grow revenue significantly. The Direct AdSales team works with a range of advertisers to deliver on their objectives using Truecaller’s strong reach and range of custom audiences. The team exhibits a high-performing, collaborative and high-growth culture helping a strong learning curve for all members.

We are seeking a highly experienced Agency Relationship Lead to drive growth and revenue through strategic partnerships with top media agencies. This is an Individual Contributor role which is critical in developing and executing a customer-led strategy, managing engagement strategies, and collaborating closely with advertising leadership to drive revenue growth. As the key liaison for agency partnerships, you will enable agency partnerships, unlock transformative potential through our advertising solutions, and shape the future of our collaborations while working closely with the broader sales team to manage various aspects of these relationships.

What you bring in

• 12-15 years of experience in agency relationship management within media and advertising, with a minimum of 6-7 years of experience within digital media.
• Proven track record of managing senior-level agency relationships and driving successful commercial negotiations.
• Strong network and established relationships with top media agencies.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Strategic thinker with a focus on results and problem-solving.

The impact you will create:

• Agency Relationship Management: Cultivate and maintain strong, senior-level connections with top media agencies, ensuring our partners are fully engaged and aligned with our business objectives.
• Negotiate and finalize commercial agreements with agency partners, securing mutually beneficial terms that drive revenue growth and strengthen long-term partnerships.
• Lead and manage the agency partner program, facilitating regular communication, providing support, and ensuring agencies are equipped with the necessary tools and resources to succeed.
• Collaborate closely with the sales team to ensure seamless management of agency accounts. While you will be the key point of contact for agency partners, the broader sales team will also play a role in managing these relationships.
• Develop and execute strategic plans to enhance agency partnerships, driving innovation and maximizing the value of these relationships for both parties.
• Monitor and report on the performance of agency partners, offering insights and recommendations for continuous improvement and growth.
• Stay informed about industry trends, agency dynamics, and competitive activities to ensure our agency strategy remains relevant and effective.

It would be great if you also have:

• Other media experience (Television, Radio etc)
• Having across-region experience (North + South)

Life at Truecaller - Behind the code: https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

This position is based in Mumbai, India.

We only accept applications in English.

What we offer:

• A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges.
• Office life: We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone!

Come as you are:

Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.