Operations Associate

Are you eager to immerse yourself in the heart of prop-tech lettings innovation with Home Made?

Then join our vibrant Tenancy Operations Team as we continue our rapid expansion. We're seeking a dynamic individual who thrives in fast-paced startup environments and is passionate about revolutionising the rental industry.

So, if you love the energy of a startup, eager to play a role in team building and expansion, and dream of shaking up the rental industry, then this role is for you!

Working hours: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu

Salary: £27K-£32K

Office location: Southwark (office base role, 1 day WFH post probation), note that the Saturday 1/2 day is WFH)

The role:

Includes but not limited to…

Guide tenants seamlessly from holding payment to move-in day, ensuring a customer-centric journey every step of the way. Take them through referencing, contracts, move in day questions and ultimately their final financial payments to move in.
Booking in pre-tenancy maintenance and compliance requirements - i.e. Gas Safety Checks, Electrical Safety Checks.
Work with the sales team to ensure that offer agreements are being held and any changes are covered with the landlord.
Draft Tenancy Agreements for distribution.
Stay ahead of the curve on compliance with legislation, keeping up-to-date with policy changes and regulations.
Be the glue that ensures smooth communication and collaboration between departments.
Working with internal team to support in new tenancies, including tenant changeovers, landlord changeovers, addendums and deeds of surrender.
Keeping a record of important documents and maintaining the organisation of files.
Champion the customer experience.

About You:

You excel in written communication
Numbers don't scare you, don't worry you don't need to be a whizz but you need to feel comfortable with rental figures and percentages.
Builds strong connections through interpersonal skills and top-notch customer service
Navigates administrative tasks like a pro, keeping things running smoothly
Drives for results, always seeking effective solutions

Benefits of working with us:

Annual Leave: 24 days leave + your birthday off!
Modern, state of the art offices
Employee Perks: discounts for stores, cinema etc
Yearly Half Day Charity Day
Office Social Events (Summer and Winter Parties)
Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
Mental Health First Aiders
On site Gym access, showers (towels & shower gel), and indoor bike storage
Weekly Friday 5pm Happy Hour in the office
Opportunities to upskill in your career through our Learning and Development Programme

Interview Process:

Application: Application & CV - help us get to know you
1st Round: Video Interview with Customer Success Manager
2nd Round: Online Assessment
3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.

All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email protected].