Onboarding Specialists

Job Summary
We are seeking an Onboarding Operations Specialist to enhance our team by ensuring the seamless integration of WhatsApp within our Direct-to-Consumer (D2C) brand. In this role, you will guide new clients through the onboarding process, helping them effectively set up and leverage WhatsApp as a vital communication and customer engagement platform. Your responsibilities will include providing technical support, streamlining onboarding procedures, and ensuring a superior customer experience. This role is perfect for someone who combines technical expertise with strong customer service abilities, capable of navigating clients through the intricacies of WhatsApp integration to ensure their immediate success.

Key Responsibilities:

• Build and maintain strong relationships with clients throughout the onboarding process.
• Lead the onboarding process for new clients, ensuring they understand and efficiently use our WhatsApp integration tools.
• Provide step-by-step guidance to clients, helping them navigate account setup, API integration, and compliance requirements.
• Troubleshoot and resolve any issues that arise during the onboarding process.
• Collaborate with the technical team to resolve complex issues promptly and ensure timely solutions.