Collections Specialist

We're seeking a Collections Specialist for a temporary role on our team. This individual will be responsible for making outbound phone calls to borrowers to assist them in resolving their debt and will oversee our internal collection efforts, including the development and implementation of strategies for improving liquidation, borrower satisfaction, and client satisfaction. This position is intended for someone who is willing and able to handle high outbound call volumes while navigating multiple software systems.

This is a temporary position for a period of 90 days with the possibility of conversion into a permanent position. A permanent position is not guaranteed, and is contingent on performance and business need at the end of the temporary period.

Your impact:

• Manage outbound calls to borrowers with the objective of addressing their needs to resolve their account. You will use Five9 dialing software and January's proprietary system to document communications and facilitate payments on behalf of borrowers.
• Contribute to January’s contact center outbound call procedures and processes, raising the bar for how we interact with borrowers.
• Improve existing contact center processes. You will assist in evaluating outbound call workflows, efficiencies, and problems to identify the most effective use of resources to meet capacity goals.
• Inform future product improvements. You will gather user feedback through your use of January’s system and communication with borrowers.
• Understand and adhere to all federal and state collection and consumer protection laws and regulations, as well as our internal policies and procedures.

You may be a fit if you have:

• 2+ years of consumer debt collection, cold calling, and/or sales (outbound preferred) experience
• A proven track record of high performance
• Comfortable conducting phone conversations about sensitive financial matters
• Experience communicating with customers with empathy and respect
• Excellent negotiation and problem-solving skills
• Works well under pressure in a fast-paced, high-volume environment

Nice to have, but not required:

• Experience with Five9
• Experience working in a remote environment

January believes in doing its part to help close the wage gap that continues to plague much of the US workforce. We offer transparent and equitable compensation packages to all existing and future January team members.

Our compensation range for the Collections Specialist role is $50,000 to $55,000. We determine the final package by considering experience, applicable education and training, and relevant skills derived throughout our interview process.This role also includes a competitive equity package, giving you a chance to feel true ownership of your work.