Merchant Success Manager (onsite)

☝️ From Nordstrom to Nike, retail is all about connections

At mason, we’re building the future of commerce.

We're redefining how global brands win over online customers - and create a meaningful, long-lasting connection with them. Our product lines are AI-native and forged with data, expertise & experience. And we’re backed by Accel & top-notch operators including Lightspeed, Gaingels, Ideaspring Capital +more.

About the role

Your role as a Merchant Success Manager is to help high-growth, high-volume merchants be successful. You’ll do this through -

(1) developing strong relationships with your merchants

(2) helping them with long-term solutions to their business roadblocks

Ultimately, you’re here to understand their goals, and advise them on the best way to achieve those goals. Which means you need to have experience in ecommerce & retail in prior Merchandising or Category roles.

What you’ll bring

Merchandising or Category experience is a must.

You have gone through these problems before, so you are closest to the merchant's business needs.

A deep understanding of ecommerce platforms such as Shopify, Bigcommerce, Magento

Understanding of ecommerce best practices. Knowledge of the ecommerce ecosystem. There are many moving parts and you need to see how they fit together.

Experience working with multiple stakeholders.

What you’ll do

Help merchants grow their ecommerce business - actually impact their revenue

Point out areas for improvement, including opportunities for product adoption and implementing new Mason solutions

Work with internal teams to advocate for merchants’ needs and requests

Demonstrate an in depth understanding of industry trends

Why this role is unique

Combination of Retail + Platform - You get the best of both worlds: B2C and B2B. We aren’t your typical platform company in that we are catering to people who understand how to market to consumers REALLY well. So we get to be experts in both.

Core to Growth - Merchant success is a key growth lever that provides a broader network effect. Your role is key to the success of the growth program at large.

Inside View Of Leading Companies - This role is an interesting way to get an inside view of strategies from leading DTC companies. You will get to learn from leaders, understand trends across the industry, and become a knowledge expert in growing industries like DTC, e-commerce, growth, analytics, performance marketing and machine learning.

About the company

Entrepreneurs - that's who we stand for.

mason is an Accel Partners portfolio company, HQ-ed out of Palo Alto & Bengaluru, now also in Toronto.

Your peers are a world-class team from diverse backgrounds, each with a track record of persistence, success & ownership. We come to work every day knowing we're working on a game-changing solution to a complex problem. And they know how to have fun, too.

Apply

Email [email protected] with a subject containing "Merchant Success Manager at Mason"

Or just reach out to our CPO & Head of Customer Experience @Kausambi here https://www.linkedin.com/in/kmanjita/