Associate Customer Success Manager

Who are we?
Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.
We are a Blume Ventures backed startup (exited 2022), backed by Great Learning, simplifying the graduate recruitment market in India by connecting students and employers via on-campus placement cells. At present, we work with 400+ colleges and 1800+ recruiters in India and are growing fast. Companies like Capgemini, Cognizant, Hexaware, HDFC Bank, RPG Group and 100’s more use Superset to automate their campus hiring process.

*Location *- Bangalore

What will you do?
As an ACSM at Superset, you’ll be responsible for handling our university clients/customers, handholding during initial on-site implementation of the software platform and building long-term relationships with them. We need help with:
● Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle,
● Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform,
● Handling escalations and ensuring long term working relationship with the respective university POCs,
● You’ll be required to help potential clients with respect to the platform use, best practices, and promote adoption,
● Keeping a track of adoption metrics to preempt churn rate and managing renewals.
This is a role with huge responsibility as you would be entrusted with customer success and student adoption.

Requirements | You’ll be a great addition to the team if:
● You have 1+ years of experience in account management/customer success/client-facing role/operations,
● You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients,
● You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions,
● You are passionate about product craftsmanship and care about great customer experience,
● Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.

How can Superset help you on your journey?
● Two things are well ingrained in our culture:
○ We need people to take ownership = we don’t micromanage/follow-up on our
people because we trust them to deliver the best work possible
○ We ensure to provide resources and remove bottlenecks that deter our people
from delivering the best of their work
● If you’re at a stage in life where you are looking for challenges, you’re at the right place,
● We’re a team of proactive, versatile, independent and collaborative mindsets. We
provide the liberty to experiment and be creative wherever necessary, and get things
done,
● We understand that making mistakes comes in handy when you’re growing in your
career. As long as you’re learning from your mistakes, you’ll fit well with us,
● Our people have the freedom to approach, own, and solve problems creatively,
● Our customers rely on our products to do their most important work, which means they
rely on us to build things the right way,
● We’re inclusive of a product team who is always listening, deliberating, and delivering.
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.