Account Manager, Growth

WHY WE'RE LOOKING FOR YOU:

At Retool, client relationships are our top priority. We're seeking a dedicated and personable account manager to maintain client accounts, ensure customers derive value, manage renewals, identify expansion opportunities, and serve as their primary point of contact. The ideal candidate is passionate about sales, driven to hit targets, and committed to exceptional customer service. You’ll thrive in this role if you love building meaningful, long-lasting relationships that drive our business forward!

WHAT YOU'LL DO:

• Close net new revenue through customer expansion and cross-selling new Retool products.
• Execute successful contract renewals.
• Drive quality pipeline growth with new products, application use cases, product updates, and marketing-driven events.
• Understand our customer use cases and their business initiatives to optimize Retool usage and introduce new use case ideas.
• Deliver optimal forecasts and commercial outcomes by running strategic sales processes with a consistent sales methodology (MEDDPICC, Value Based selling).
• Evaluate core usage trends, articulate Retool's impact, and provide strategic recommendations during account reviews.
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
• Manage customer expectations with clear communication skills and reliable follow-ups.

WHO YOU'LL WORK WITH:

As an Account Manager, you'll work cross-functionally with internal teams, including account executives, sales engineers, technical account managers, deal desk, and legal.

THE SKILLSET YOU'LL BRING:

• Professional experience in a sales or customer service role in the growth space (0-100 employees).
• Consistent track record of hitting and exceeding quotas for new and expansion business.
• Ability to conduct discovery calls to identify opportunities and build a pipeline.
• Strong multitasking and organizational skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to position proposals, negotiate terms, and close deals.

PREFERRED QUALIFICATIONS:

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Proficiency with customer relationship management software, such as Outreach, Salesforce, and LinkedIn SalesNavigator.
• Professional certification a plus (ex: from Strategic Account Management Association).