Team Lead, Salesforce Administrator

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, Samsara, and Uber, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Revenue Operations Team

The Revenue Operations team at Mixpanel partners with Commercial Leadership to help set and execute global and regional revenue strategies. We build and execute core operational processes such as business planning and reporting, facilitate key decision-making, and support ongoing business operations management - whatever is needed to make our GTM teams successful!

About the Role

We are seeking a Team Lead for Salesforce Administration to support maintaining the company’s Salesforce CRM system. You will be responsible for managing the day-to-day operations, configuring Salesforce to fit the company’s needs, creating and managing fields, views, reports, dashboards, campaigns, and other Salesforce objects and functions.

You will also be responsible for CRM hygiene as well as monthly and quarterly business audits of sales opportunities to ensure ARR reports are aligned across CRM, Mixpanel Data Warehouse and Billing systems.

Our ideal candidate has a solid understanding of business operations and the analytical capabilities to translate business needs into system solutions.

Ultimately, you will be a pivotal piece in the efficiency and success of our business operations through your management of the Salesforce system.

Responsibilities

• Manage and maintain the company’s Salesforce CRM, including user setup, profiles, roles, and teams, customization of fields, record types and page layouts.
• Own monthly and quarterly sales opportunity audits to align CRM data with Mixpanel DataWarehouse (BigQuery) and Billing systems.
• Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Develop customized reports, dashboards, and processes to continuously monitor data quality and integrity.
• Provide training and support to Salesforce end users.
• Assist in the evaluation of new business systems software and processes.
• Document system configuration and administrative processes.
• Work with management to identify new and creative opportunities to leverage Salesforce to support additional business processes or functions.

We're Looking For Someone Who Has

• Proven work experience as a Salesforce administrator
• Salesforce Administrator Certification (ADM 201) required
• Advanced knowledge of Salesforce CRM platforms
• Experience in setting up and managing user profiles, roles, and permission sets in Salesforce
• Excellent problem-solving capabilities and project management skills
• Familiarity with Salesforce.com best practices, support mechanisms, procedures, and limitations is required
• Experience with Salesforce SOQL and SOSL is a plus
• Bachelor’s degree in Computer Science, Business Administration, or related field preferred

Bonus Points for

• B2B SaaS startup experience
• Experience in tooling and SFDC integration with sales outbounding automation tools
• Experience in data analysis and insights
• Experience using BigQuery

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

please note that benefits and perks for contract positions will vary

Culture Values

• Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
• Customer Focus: Our customers’ success is our success
• Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
• Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
• One Team: We can’t win without each other

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.