Solutions Consultant

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

Reports to the Director, Solutions Consulting EMEA and focused on supporting our largest and most strategic accounts and new business alongside other Solutions Consultants, Sales Executives, Sales Leaders, Account Managers, and Professional Services staff. You will directly interact with LivePerson’s existing and prospective customers, both in support of the account owner or independently. You will contribute to the achievement of the EMEA revenue target, with commission incentives tied to that target. 20%-40% travel is required.

You will:

• Build and deliver sophisticated demonstrations around Conversational Cloud (LivePerson’s core messaging platform), Conversational AI (including Generative AI capabilities), Voice AI, Conversational Analytics, and key partner technologies (Apple Business Chat, WhatsApp, Instagram, IBM Watson, Google My Business)
• Partner with sales to develop the strategy for winning a given opportunity
• Architect new and custom solutions to set the vision for how our products will integrate into a customer’s infrastructure
• Get hands-on with Generative AI, messaging and real business use cases to drive outcomes through innovation and technology
• As needed, provide technical and industry expertise to other business units (non-sales) within LivePerson's R&D, Marketing, Partner relations, legal, M&A, Investor relations, HR, etc.
• Understand and share information about LivePerson’s competitors as you discover it, while following LivePerson’s ethical guidelines
• Collaborate with team members to author responses to “Requests for Proposals” (RFP, RFI, RFT, etc.)
• From time to time, educate and train the sales and delivery teams on LivePerson’s solutions
• From time to time, mentor new members of the sales consulting team
• From time to time, support customer conferences by running demo stations or by acting as a scheduled speaker at the event

You have:

• 3-5+ years of Solution Consulting / Pre-Sales Engineering or relevant technical experience (Solutions Architect, Solutions Engineer, Developer), with a proven track record of helping to close large Enterprise deals.

  • Product Management or similar experience will also be considered.

• Experience serving customers in telco and/or financial services industry.

• Demonstrated experience selling into or supporting sales cycle for large key accounts (renewals, upsells, new LOBs, attrition prevention, expansions).

• Able to think creatively in complex situations and provide value in the development of strategic plans for an account, whether for an existing customer or a new logo prospect.

• Preferred, but not required, is experience related to: web, martech, video, mobile app, contact centers, telephony, Conversational Analytics, Conversational AI, and/or Generative AI.

• Strong public speaking skills.

• Strong written communication skills.

• Understanding of API concepts, UML diagramming and Agile development workflows.

• Understanding of Cloud infrastructure concepts. GCP or AWS certification is a plus.

• BA or BS Degree, or equivalent.

  • Desirable: education in Computer Science, Computer Engineering, Mathematics, Electrical Engineering, AI or related. Relevant boot camp and self study experience will also be considered.

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: vacation, dependent care, holidays, wellness days, and more
• Health: Medical, Dental and EAP.
• Time away: 28 days holiday + up to 5 Care Days.
• Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
• Family: Paid Parental Leave, maternity support.
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Group life insurance, exclusive perks and discounts and more.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.