Implementation Associate_Customer Success

Roles and Responsibilities :

• Handle end to end implementation of Bizom, a leading SaaS/cloud-based supply chain
• automation product for the FMCG industry.
• Understanding of software architecture, Configuration of the product to match customer
• requirements
• Working with Master data, assisting with service requests and troubleshooting problems
• with data.
• Client Interaction- Handle clients and communicate client’s requirements to internal
• teams.
• Coordinate with respective stakeholders and provide technical assistance to clients
• within SLA.
• Helping customers generate reports and offering thorough expertise to customers on the
• product and its usage.
• Document the client’s requirements and get a sign-off.
• Quality check of deliverables and conduct UAT with the client and get sign off.
• Ensure user’s adoption post-go-live and share regular update to client.

Requirements :

• Excellent communication skills (Written and Verbal), strong documentation skills
• Computer and mobile-savvy with moderate knowledge of MS-Excel.
• Understand the FMCG business model
• Willingness and eagerness to work in a high-pressure fast-growing start-up environment
• Experience in SaaS Product Onboarding and support will be an added