Customer Success Engineer

About the Company

At Zenduty, we help customers recover from downtime faster and learn more from incidents that impact their end users. Modern engineering teams consider site reliability as be one of the cornerstones of their business. Managing complex infrastructure is tough, and handling production incidents is even tougher. Our goal is to be a complete site reliability engineering suite that helps teams build intelligence into their production operations and put in the processes in place that can help them deliver solid SLAs to their customers. We are seeing a strong market demand for an SRE focused incident management platform that provides to be a structured, seamless, and blameless path to incident resolution, and we believe we are positioned well in the market for companies that are looking for solutions that are built with an SRE-first mindset.

We are a fast-growing and profitable SaaS company and we are backed by some of the best enterprise SaaS VCs and some amazing Angel investors in India and the US.We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales etc. You should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials .

You must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

Customer Success Manager Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze client data to improve client experience.
• Hold product demonstrations for clients
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.
• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Assist clients with setting up and navigating programs or software
• Promote the value of the product

Customer Success Manager Requirements:

• Proven work experience as a Customer Success Manager or similar role
• Communications or marketing degree.
• Highly organized and able to multitask.
• Self-driven and proactive nature.
• Demonstrate leadership qualities.
• Extensive Knowledge of customer success processes.
• Patient and active listener.
• Passion for service.
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• A communications or marketing degree is preferred
• Preferrably someone from Computer Science or IT background