Customer Service Associate ( Remote / US ET timezone)

We are seeking a dynamic and experienced Customer Service Manager to lead our customer support team. As a Customer Service Manager, you will play a crucial role in ensuring that our users receive top-notch support, enhancing their overall experience with our services especially our SuperWallet.

Responsibilities:

Process Optimization:
-Develop and implement efficient customer service processes to enhance response times and resolution rates.
-Continuously assess and improve existing procedures to meet or exceed customer expectations.

Customer Satisfaction:

• Monitor customer interactions and feedback to identify areas for improvement.
• Implement strategies to enhance customer satisfaction and loyalty.

Communication:

• Work closely with cross-functional teams to ensure a seamless flow of information and quick issue resolution.
• Provide regular updates to senior management on customer service performance.

Experience:
Proven experience in a customer service management role, preferably within the fintech or banking industry.

Communication Skills:
Excellent written and verbal communication skills In English
Ability to convey complex information in a clear and concise manner.

Problem-Solving:
-Strong analytical and problem-solving skills to address customer issues effectively.

Adaptability:
-Ability to thrive in a fast-paced, dynamic environment.
-Willingness to adapt to evolving industry trends and customer needs.

Note:
This position offers token and equity compensation until specific company milestones are achieved. Details of the compensation structure will be discussed during the interview process.