Customer Success Associate

About Springworks

At Springworks, we're on a mission to revolutionize the world of People Operations. With our innovative tools and products, we've already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.

But what sets us apart? Let us introduce you to our exciting product stack:

SpringVerify: Our B2B background verification platform
EngageWith: Spark vibrant cultures! Our recognition platform adds magic to work.
Trivia: Fun remote team-building! Real-time games for strong bonds.
Albus: AI-powered workplace search and knowledge bot for companies.

Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that's anything but ordinary!

Role Overview

We are searching for communicative candidates who are proactive and passionate about our products and the clients we serve. Customer Success Associate will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client.

As a Customer Success Associate, you will be responsible for managing and growing the company's relationships with clients. You will be the primary point of contact for these clients and will be responsible for developing and executing account strategies to drive growth and achieve revenue targets.

To be successful as a Customer Success Associate, you should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Identify opportunities for upselling and cross-selling our SaaS products and services to existing clients.
• Act as the primary point of contact for assigned accounts, addressing any issues or concerns, and providing timely and effective solutions.
• Collaborate with the sales, marketing, and product teams to develop and execute account strategies that drive revenue growth and customer retention.
• Understand the client's business and industry to identify opportunities for growth.
• Ensure timely resolution of concerns and issues.
• Attend industry events, conferences, and networking opportunities to build relationships and promote Springworks' products and services.

In 1 Month you will:

• Fully understand our products, services, policies, and systems.
• Familiarize with CRM and other necessary software.
• Be introduced to key accounts, understand their business needs and goals.
• Start building relationships with the key stakeholders of each client.

In 3 Months you will:

• Develop strong client relationships and begin to independently handle client issues.
• Understand industry trends and competitor activities.

In 6 Months you will:

• Successfully meet and exceed sales targets.
• Be fully capable of independently managing client accounts and resolving issues.
• Develop strategies for retention and growth within current client base.
• Start mentoring new account managers, if applicable.

Requirements

• 1+ years of experience in key customer success/account management role.
• Proven experience in SAAS account management in a B2B environment.
• Strong understanding of SAAS products, services, and industry trends.
• Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Proven experiece of upselling, cross selling and renewals.
• Strong communication, negotiation, presentation and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office and CRM software.

About Company / Benefits

• Work from anywhere effortlessly with our remote setup perk: Rs. 15,000 for furniture and headphones, plus an annual addition of Rs. 2,500.
• We care about your well-being! Our health scheme covers not only your physical health but also your mental and social well-being. We've got you covered from head to toe!
• Say hello to endless possibilities with our learning and growth opportunities. We're here to fuel your curiosity and help you reach new heights.
• Take a breather and enjoy 30 annual paid leave days. It's time to relax, recharge, and make the most of your time off.
• Let's celebrate! We love company outings and celebrations that bring the team together for unforgettable moments and good vibes.
• We'll reimburse your workation trips, turning your travel dreams into reality.

Join our remote team and experience the freedom and flexibility of asynchronous communication. Apply now!

Know more about Springworks:

Life at Springworks: https://www.springworks.in/blog/category/life-at-springworks/
Glassdoor Reviews: https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
More about Asynchronous Communication: https://www.springworks.in/blog/asynchronous-communication-remote-work/