Team Manager - Regulatory - Managed Services (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Tired of working with slow, outdated technology and lengthy, drawn-out projects? Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Veeva Systems is looking for a driven, self-motivated Leader looking to get exposure to a critical growth industry with Life Sciences with a passion for empowering a team of strong professionals working closely with pharma and biotech companies with best-of-breed cloud-based technology. Veeva’s Development Cloud helps organizations eliminate silos and transform business processes across clinical operations, regulatory affairs, and quality management with greater efficiency and compliance. As a member of the EU Post-Implementation leadership team, the Regulatory Team Manager will be responsible for three main areas:

Build a team of Consultants and Senior Consultants focusing on RIM R&D Post-Implementation work for both SMB and Global accounts (Biotech and large Biopharma)Help our clients keep their Production Vaults updated with new Features and Best Practices to ensure customer successDesign, plan and drive long-term service growth for a leading cloud software companyServe as a point of RIM leadership for selected Biotech and large Biopharma accounts While this is a remote position working off-site with our customers within the EMEA region, occasional on-site meetings may occur. All EU nationalities or EU work permit holders are welcome to join our multi-cultural team.

What You'll Do

• Lead a customer-facing team, including resource planning, follow up with their utilization, and ensure their professional growth, leading to Employee Success
• Act as liaison managing communication between implementation and maintenance teams
• Engage with Emerging Biotech customers, acting as an escalation point
• Work together with the EU R&D Post-Implementation leadership team to ensure Customer Success after application implementation was completed for all sizes of customers

Requirements

• 2+ years of experience in an Operational or Support Leadership role
• 5+ years of experience working in in IT, Project Management, Consultancy, Technical Product management, or an adjacent business role, ideally in a life science setting
• Proven track record of hiring in Hungary or Poland in the IT industry
• Deep understanding of ITIL principles
• Ability to handle customer escalations, finding an agreement, reaching Customer Success
• Proven ability to work both independently and in teams in a dynamic, fast-moving environment
• Proven analytical and problem-solving skills
• Excellent verbal and written communication skills in English
• University degree (At least a Bachelor’s degree is required)
• Legal right to work across Europe

Nice to Have

• Certification in ITIL ® 4
• Experience in the Pharma Regulatory, Quality, or Clinical spaces
• Experience with Data or Content Management applications
• Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto or other QMS, CTMS, RIM, RegIntel, EDC, LMS, eTMF, Study Start-up (SSU) or Safety applications
• Fluency in more than one European language

Perks & Benefits

• Health & wellness programs