Customer Success Manager

 (1+ years exp)
₹3L – ₹6L • 0.0% – 0.02%
Published: 1 month ago
Avatar for RentOk

RentOk

India's Renting SuperApp to make property rental a happy choice for everyone rather than a force one

Job Location

Job Type

Full Time

Visa Sponsorship

Not Available

Remote Work Policy

In office - WFH flexibility

Relocation

Allowed

Skills

Writing
Communication Skills
Attention to Detail
Problem Solving
Active Listening
Patience
ChatGPT

Hiring contact

Srijan Raj

The Role

Your Mission @ RentOk

Understand the issues & problems of RentOk users, listen with empathy and figure out a way to make their life easier by solving their problems.

Your communication skills, patience and personal warmth & calmness with people will make them rely on you for their solution. At the same time you will use your street smartness to either escalate the bug to the engineers to avoid repetition or educate the user to do it themselves on RentOk app.

Your Role as a Customer Success Manager

  1. Review the escalated tickets on our CRM or WhatsApp & resolve them
  2. Review the AI generated replies to user queries
  3. Talk with users across channels (phone, email, chat) and understand the issues
  4. Act as an escalation point for complex customer issues coming via on ground sales team
  5. Maintain the response TAT & quality as per our benchmarks
  6. Actively collect user feedback and share internally to improve RentOk product and processes.
  7. Use your patience & calmness to resolve the escalated issues
  8. Help users complete their work in other ways in case of a bug or lack of feature.
  9. Give timely update to users and take active follow ups from engineers & product managers internally

More about RentOk

Perks and Benefits

Healthcare benefits
Equity benefits
Generous vacation
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Funding

AMOUNT RAISED
Undisclosed amount
FUNDED OVER
2 rounds
Rounds
S
Undisclosed amount
Seed Dec 2021
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Founders

Nimit Jain
CTO • 3 years • 5 years
Delhi
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Srijan Raj
CEO • 3 years • 4 years
New Delhi
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Go to team image

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