Business Development Representative / GTM Specialist

Business Development Representative / GTM Specialist

Alhena · Full-time · Remote - Latin America or India
Reports to: Mahesh, Business Development Lead

Alhena helps ecommerce brands use AI to guide shoppers and deliver customer service. Our buyers lead ecommerce, digital experience and customer experience.

We’re hiring a BD representative who combines thoughtful prospecting with reliable execution. You’ll research relevant merchants, speak with buyers, follow up on real interest and keep the next step moving. You’ll work under Mahesh’s coaching and partner with the growth team on campaigns and proof assets.

What you’ll do

• Research merchants and identify the people responsible for a relevant business problem. Explain why an account is worth approaching using facts you can verify.
• Write concise, prospect-specific outreach and make prospecting calls. After a coached ramp, own an agreed call block and buyer-response coverage.
• Follow up on inbound requests, positive replies, event conversations and partner introductions, using the context already available.
• Conduct initial qualification: understand the problem, current approach, stakeholders and timing, then earn a clear next step. Recognize when a conversation is too early or outside our fit.
• Prepare useful handoffs for the person running discovery or an evaluation, and follow through on meeting coordination.
• Keep account and contact records accurate, respect opt-outs and existing relationships, and check lists before outreach begins.
• Use tools such as Apollo, Smartlead, Clay, HubSpot and AI assistants to reduce repetitive work. Verify their output rather than treating a generated claim or a contact score as fact.

What we’re looking for

You communicate clearly in writing and on the phone, ask good questions, and can make a useful observation about a merchant without inventing personalization. You are comfortable initiating conversations and learning from calls that do not convert.

You’re organized enough to keep commitments, replies and records current. You can distinguish an email open from genuine interest, a booked meeting from a held meeting, and a conversation from a qualified opportunity.

Prior BDR, SDR or commercial operations experience is useful. We’ll also consider candidates earlier in their careers who demonstrate strong research, clear communication and coachability in the work sample. Ecommerce or B2B software experience is a plus.

Fluent spoken and written English is required for buyer conversations; a particular accent or native-speaker background is not. We’ll agree daily overlap with Mahesh and the US or European buyer hours you cover before an offer.

Your first 90 days

• First 30 days: Learn the product and account criteria, shadow and practice calls, demonstrate accurate research and handoffs, and pass an agreed call and qualification review with Mahesh.
• By 60 days: Independently manage a defined prospecting and response queue, conduct initial qualification, and keep every active conversation assigned a clear next step.
• By 90 days: Run a reliable account cadence, contribute held qualified meetings, and use response quality and conversion evidence to improve targeting and messaging.

We’ll agree goals as you ramp. Quality, follow-through and useful buyer conversations matter alongside activity.

How we’ll get to know you

The process includes an introductory conversation, a paid exercise capped at two hours including a short buyer role-play, and a readout with Mahesh. You’ll work with test accounts to prioritize a list, draft a small amount of outreach and explain a handoff. There is no live sending or production CRM access. Finalists meet the team and complete reference conversations.

Apply through Wellfound with your CV or LinkedIn profile, your location and availability, and a short example of how you researched a prospect, started a conversation or kept a commercial process moving. Redacted examples are welcome.

Compensation and working arrangements

Annual base salary: US$24,000–US$36,000. The final offer depends on relevant experience and the agreed employment arrangement.

Our collaboration timezone is Pacific Time (America/Los_Angeles). Regular overlap with Pacific Time business hours is required; exact daily hours will be agreed before an offer.