Safety Consultant - Managed Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Are you passionate about technology or life sciences? Would you like to be an advisor to our customers?

Veeva is looking for Drug Safety and Pharmacovigilance consultants to join the Professional Services team and support our Vault Safety solution after implementation. As a Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry. This is a remote, full-time role with Veeva with occasional travel to the Veeva Budapest site. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

• Analyze customer requirements and support solution design and architecture of life sciences customers in Vault Safety
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality.
• Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training).
• Troubleshoot issues and perform configuration changes in the system.
• Define the customer’s business deployment plans, key performance indicators, and post-live governance.
• Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams.
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs.
• Drive change management methodology at our customers switching from on-premise to SaaS solutions.

Requirements

• Experience with configuring/supporting/implementing software solutions, ideally content management software
• Experience in working in a Consulting and/or Customer facing role
• Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction.
• Excellent verbal and written communication skills in English
• Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
• At least a Bachelor’s degree

Nice to Have

• Knowledge and applicable work experience in the Life Sciences industry in the Drug Safety, Pharmacovigilance spaces.

Perks & Benefits

• Health & wellness programs