Chief Technology Officer

We are a fast-growing tech company. Our flagship product is a live-chat app powered by unique chatbot solutions. As a customer experience tool, we help micro & small businesses worldwide serve their clients efficiently. We aim to constantly develop as an organization – in 2021 we were awarded a prestigious Great Place To Work certificate.
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Working at Tidio means having an impact on thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:
– Our product is in the TOP 5 most popular live chat solutions in the world, and our goal is to become no. 1. We were voted #11 on G2’s Highest Satisfaction Products for 2022.
– Every month, our widget is viewed by 510 million unique users, which is 6.2% of the global population. This means 27 million queries to our API on a daily basis and over 550k WebSocket connections in the peak time.
– Currently, we hire over 160 fantastic people and over 60 in the Engineering and Infrastructure teams. The plan is to grow the team even bigger soon.
– In March 2022 we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)

By joining Tidio as a Chief Technology Officer, you will become a crucial member of our 7-people international C-level Team. You will work hand in hand with the CEO, Chief Product Officer, and Chief Strategy Officer to make sure we make the best decisions from the technology standpoint.

As a Chief Technology Officer you will:

• be a true leader for our Engineering, Infrastructure, and Product Security teams (currently consisting of 60+ members and are growing every month);
• oversee all technology activities – make sure that we take bold but data-driven decisions and that our infrastructure is secured;
• plan, structure, and scale the teams (we plan to hire more engineers by the end of 2024);
• create smart and actionable goals for team members;
• make sure that Engineering teams deliver on time with high quality;
• mentor and support the growth of the Head of Engineering and the Head of Infrastructure, so they are empowered to drive positive changes in their departments.

You're a perfect fit for us if you have:

• a previous experience in scaling technology teams in a fast-growing company (perfectly SaaS, min 70+ employees in the technology/ IT department);
• proven record of improving the effectiveness of development teams by using a wide variety of agile techniques;
• familiarity with common SaaS & Engineering metrics (e.g., MRR, churn, lead time, MTTR, velocity, etc.);
• an experience in implementing SDLC for large teams;
• a solid technical background - you love to code, but decided to put your potential into leadership skills;
• at least basic knowledge of Frontend and Backend technologies used at Tidio. You can check up our tech stack here 👉 https://careers.tidio.com/technology;
• an experience in implementing processes from scratch;
• outstanding communication skills and ability to connect business needs with technology capabilities;
• excellent analytical thinking skills;
• a strong goal-oriented attitude;
• a proactive approach and a strong sense of ownership;
• knowledge of the English language: minimum C1 level.

We want to offer you:

• A real impact on the company’s growth 🚀;
• Competitive salary and equity package;
• Great development opportunities – not only because we're a fast-growing company, but also through fully-funded courses or conferences;
• Ability to work 100% remotely with flexible hours;
• 27 days off guaranteed in a year;
• Individual budget for work tools;
• Premium private medical insurance.

Don't hesitate and apply right away!