Instructional Designer/ Content Writer

At Master-O, our mission statement is to “Elevate Customer Interactions”

We believe frontline executives in enterprises can generate more revenue & provide a differentiated customer experience if they are made more effective. To achieve that, companies rely on Master-O’s frontline readiness platform to continuously upskill, effectively enable and engage reps to enhance revenue generation.

With customers across Banks, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

Learning content is our forte, and we're looking for an experienced and passionate person to think out of the box and "juice up" our content, using a mobile-first approach.

Role: Mobile Content Creator

This role is located at the client's site in Pune, for a client in the automobile industry.

Key Result Areas:

• Develop and design microlearning content for a mobile-first user experience to enhance frontline capability on product knowledge, process orientation and selling skills
• Ensure high-fidelity content in terms of readability, design, comprehension 
• Establish a content development process that leverages the collective strengths of all stakeholders – Subject Experts, Content Creators, Designer, Marketing and Product team.
• Ensure an easy process to contextualize any off-the-shelf content with a clear SOP.
• On-time content development.

Background & Experience:

1. Candidates with 1-2 years of experience, preferably in mobile content development & instructional design.
2. Experienced in any content management systems & content authoring tools for creating multimedia content – interactive videos, sound, audio, images, etc.
3. Quick understanding of various topics such as sales training, selling skills, customer service, personal productivity, and technical / product knowledge in the automotive industry would be a bonus
4. Work experience in a SaaS-based product company in the B2B space would be preferred.

Roles and Responsibilities:

1. Focusing on the content architecture, structure, logic, and user experience to achieve the specific business objectives of the client.
2. Manage creation and testing of content through the entire development lifecycle; Owning the content development process from start to finish with clearly defined objectives, managed through an efficient process.
3. Collaborating with the product managers, sales & marketing teams and business teams
4. Having a clear line of sight and understanding of the business strategy, business model and the learning and development industry.
5. Being able to identify new ways to leverage technology (analytics, engagement, game designs) based on content requirements 
6. Having an eye for detail and being quality conscious in terms of sticking to a process, checking for language and design 
7. Prioritize accessibility work and manage the backlog of content work orders. Estimate, implement, and build content while ensuring that you’re working on the highest-priority tasks 
8. Review the existing content catalogue and provide feedback to improve content in terms of readability, instructional design & usage of appropriate product features. Provide technical direction and expertise on the design of new features
9. Excellent verbal and written communication skills articulate and able to communicate effectively at all levels

Traits:

1. You love reading, curating and learning all things related to content & mobile technology.
2. You are most comfortable and at your best when you solve problems and look for creative solutions
3. You’re an A+ player who dreams big and you want to join a team of A+ players. You bring confidence without attitude. Intelligence + humility + strong work ethics = WIN. 
4. A go-getter passionate and experienced techie who thrives in the pressure cooker situation that a start-up is.