Operations Manager

How you'll be contributing to Accurx as an Operations Manager...

For decades, health systems have been striving to solve integration between services, such as GP practices and hospitals. Siloed and clunky systems, as well as unclear responsibilities between care settings has hampered progress here, but this remains a core and uncontroversial part of our vision - that everyone involved in a patient’s care can communicate with each other. We’ve achieved 98% adoption in GP practices and ever increasing growth in hospitals but we’re now looking for an Operations Manager to help us embed our software even further amongst teams, and to support us in connecting these key care settings together.

As a communication platform, we are only as powerful as our network, so your role will be to support healthcare providers across the country to communicate with other care providers and strengthen our network. As a result, you’ll be leading extensive behavioural change, change management and transformation projects to help achieve our vision. You’ll work closely with services and senior teams in a variety of healthcare settings to contribute to more efficient and productive patient pathways, helping us to identify key communication needs that Accurx can support, taking an experimental approach, and using inputs from data and user-feedback to grow and encourage these networks to flourish.

Your day to day tasks, if you choose to accept this mission 🤝...

• Independently scope, manage and deliver end-to-end, high-value projects of work that span multiple cycles.
• Approach projects with a growth mindset, and an iterative/experimental attitude.
• Build strong, productive relationships both with internal Accufolk and external stakeholders, such that you become an influential and trusted adviser/thought partner.
• Analyse trust performance datasets and Accurx usage data to drive insights and help to set upcoming priorities and next steps.
• Gather feedback and learnings from users, prioritise these and use this to influence product decisions and roadmaps.
• Run change management initiatives with Acute or Community Trusts and services on the ground to embed digital ways of working.
• Collaborate with multiple internal functions such as Clinical, Business Development, product teams, and Customer Success to drive pilots and Trust relationships forward.
• Be an enthusiastic and supportive member of the wider Ops team.

What the team say ...

"This is a really exciting time to join Accurx and our Operations team as we grow and expand into secondary and community care. You'll be working directly with hospital teams to implement Accurx and embed it into their ways of working. You'll be driving meaningful, tangible change which delivers a better experience and better outcomes for NHS staff and patients!" Lucy Butterworth - Operations Manager

If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our 2024 summer conference!🤩

We'd really like to hear from you, if...

• You have experience in an operations, projects or growth role, gained from a fast paced and ambitious environment.
• Directly solving problems and making a graph go up makes you tick!
• You’re used to being accountable; you’re transparent with the metrics you set and have been open when ambitious projects haven’t gone to plan.
• You’re an exceptional communicator, tailoring the level of detail to the person you’re talking to - this ranges from our most senior buyers, to the doctors, nurses and administrators who use our products on a daily basis, and all of the Accurx folk from the top of the business to individuals delivering the work.
• You're confident working with numbers and Excel/Google Sheets. Ideally you also have some experience with SQL & BI tools like PowerBI/ Tableau/ MixPanel (or you’ve built loads of dashboards in Excel or similar products).
• You’re competent in telling compelling stories and making evidence-based plans based on the insights you uncover.
• You can plan, prioritise and communicate (the good, the bad and the risky) well, particularly in relation to highly-complex workstreams with different stakeholders across the organisation
• You're a high performer: you connect to our high-performance principles
• You're mission-driven: you care about positively impacting the lives of millions
• You’re always collaborating: you place team success over personal success and you enjoy working in an open, collaborative environment.
• You demonstrate responsible ownership: when you see something not working, you'll flag it and be part of the solution
• You seek continuous improvement: you’re always developing new skills and insights, while exploring ways to do things better
• You’re mindful of balance: you're conscious of your own health and that of others. You think carefully about how best to focus your efforts, knowing when to push yourself to reach a goal.

What can we offer you? 🤔

💰 £45,000 - £55,000 salary + the value of £31,500 share options

🤝 Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.

🏢 We are office first, all accuFolk come to our office in Shoreditch at least 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here.

📚 Allocated annual learning & development budget

🐣 Enhanced parental leave policy

🙏 Prayer, meditation and breastfeeding room

🌴 Working abroad policy

👩‍🍳We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

...And much more.