Clinical Consultant - Managed Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Clinical Operations to make Life Sciences organizations more productive and efficient?

Veeva Systems is looking for driven, self-motivated Consultants with exposure to advising and implementing software solutions to help customers optimize their clinical operations in the cloud. Veeva Vault Clinical Suite is the only unified suite of applications (eTMF, CTMS, SSU, Payments) for clinical trial management from site selection to study archival, completely adapted for Pharmaceutical, Medical Device, Research Organizations, and Diagnostics Companies of all sizes.

As a key member of our Clinical Post-Implementation Services team, you will be responsible for :- Changing the culture of traditional software releases and maintenance by driving the release management process.- Leading customer post-implementation maintenance and improvement streams working across QA, IT, and Business teams- Translating requirements into solution design and planning the delivery of innovative customer releases adjusted to product updates. As a Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry. This is a remote, full-time role with Veeva with occasional travel to the Veeva Budapest site. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

• Analyze customer requirements and support solution design and architecture of trial sponsors or contract research organizations (CRO) in Vault Clinical (e.g.: eTMF, CTMS, SSU, Payments, etc.).
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality.
• Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training).
• Troubleshoot issues and perform configuration changes in the system.
• Define the customer’s business deployment plans, key performance indicators, and post-live governance.
• Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams.
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer.
• Drive change management methodology at our customers switching from on-premise to SaaS solutions.

Requirements

• Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Clinical Trials and affinity to technology.
• Experience in working in a Consulting and/or Customer facing role, and managing customer expectations
• Excellent verbal and written communication skills in English
• Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
• At least a Bachelor’s degree in fields like Management Information Systems, Computer Science, Life Sciences, or other similar

Nice to Have

• Knowledge and applicable work experience in the Life Sciences industry in the Clinical (MedTech, Pharma, Biotech), Healthcare, or Pharmacovigilance spaces.
• Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection, and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore, and eReg, NextDocs, Documentum, SharePoint or other technologies used in the management of clinical studies.
• Knowledge of Software Validation processes and requirements
• Project management experience
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)